Operations
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Taxation
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Taxation
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Staff Management
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Catering Services
How to Search Catering Enquiries
How to Search Catering Enquiries Overview Ressto allows you to search catering enquiries from the Catering dashboard using a customer's name, email address, or phone number. This helps you quickly locate a specific enquiry without manually reviewing the entire list. Where to Find It Navigate to Ressto Admin Dashboard → Catering. Steps to SearcFew readersHow to Filter Catering Enquiries by Status
How to Filter Catering Enquiries by Status Overview Ressto allows restaurant owners to filter catering enquiries by status. This helps you display enquiries in a specific category instead of reviewing the entire list. The Catering dashboard provides the following status filters: All New In Progress Completed Cancelled Where to Find It LFew readersHow to Understand Catering Enquiry Information
How to Understand Catering Enquiry Information Overview The Ressto Catering dashboard displays key information about each catering enquiry. Understanding these fields helps you identify enquiries, review submitted details, and locate the information available in the enquiry panel. Where to Find It Navigate to Ressto Admin Dashboard → Catering.Few readersHow to Configure Catering Lead Time and Guest Limits
How to Configure Catering Lead Time and Guest Limits Overview Catering settings allow restaurant owners to control how far in advance an enquiry must be submitted and the number of guests accepted for catering events. These settings help you establish clear booking requirements for your catering service. Where to Find It Log in to your restaurantFew readersHow to Configure the Catering Enquiry Form
How to Configure the Catering Enquiry Form in Ressto Overview Ressto allows you to customize the catering enquiry form from the Catering settings page. You can control which standard fields are displayed, which fields are required, and which custom fields are included in the form. Where to Find It Navigate to Ressto Admin Dashboard → Settings → Catering. ![](https://storage.crisp.chat/users/helpdesk/website/-/f/e/c/2/fec2bb2c3e13f800/screenshot-2026-10-12-at-12501_1xfm0hp.png =Few readersHow to Cancel a Catering Enquiry in Ressto
How to Cancel a Catering Enquiry in Ressto Overview Ressto allows you to cancel a catering enquiry from its details panel. The Catering dashboard also includes a Cancelledstatus filter, which helps you locate enquiries that have been cancelled. Where to Find It Navigate to Ressto Admin Dashboard → Catering. Steps to Cancel a Catering EnquiFew readersHow to Add and Save Staff Notes for Catering Enquiries
How to Add and Save Staff Notes for Catering Enquiries Overview Ressto provides a Staff Notes field in the Catering enquiry details panel. This allows platform users to record internal notes associated with an enquiry and save them for future reference. Where to Find It Navigate to Ressto Admin Dashboard → Catering. Steps to Add Staff NoteFew readersHow to Customize Catering Enquiry Form Fields
How to Customize Catering Enquiry Form Fields Overview The catering enquiry form allows restaurant owners to collect the information needed to understand a guest's event requirements. In Settings → Catering, you can control which standard fields appear on the form, which fields are required, and which additional questions guests should answer. WheFew readersHow to Manage Catering Settings
How to Manage Catering Settings Overview The Catering settings allow restaurant owners to configure their catering storefront, set guest limits and advance booking requirements, customize enquiry form fields, and choose which menu items are available for catering enquiries. These settings help you collect the information needed to understand and manage catering requests. Where to Find It Log in to your restaurant admin dashboard. Go to Settings → Catering. Review the avFew readersHow to Troubleshoot Catering Form Fields Not Appearing on the Storefront
How to Troubleshoot Catering Form Fields Not Appearing on the Storefront Overview Ressto allows restaurant owners to configure the fields displayed on their Catering enquiry form. If a field is missing from the storefront, review its visibility settings, save the configuration, and check the storefront again. Where to Find It Log in to your ResstoFew readersHow to Troubleshoot Catering Lead Time and Guest Limit Validation
How to Troubleshoot Catering Lead Time and Guest Limit Validation Overview Ressto allows restaurant owners to configure catering lead time, minimum guests, and maximum guests under the Catering settings. If the catering storefront does not accept an expected event date or guest count, review these settings and verify that the configured values match your intended catering requirements. Where to Find It ![](https://storage.crisp.chat/users/helpdesk/website/-/f/e/c/2/fec2bb2c3e13f800Few readersHow to Troubleshoot Catering Enquiries Not Appearing in the Dashboard
How to Troubleshoot Catering Enquiries Not Appearing in the Dashboard Overview If a catering enquiry is not visible in the Ressto Admin Dashboard, use the available search and status filters to check whether the enquiry is hidden by the current view. Where to Find It Navigate to Ressto Admin Dashboard → Catering. Troubleshooting Steps 1.Few readersHow to Verify Catering Settings on the Storefront
How to Verify Catering Settings on the Storefront Overview After configuring Catering in Ressto, restaurant owners can check the storefront to confirm that their changes appear as expected. This verification helps identify configuration issues before guests use the Catering enquiry form. Where to Find It Log in to your Ressto admin dashboard.Few readers
Dine-in services
How to Set a Default Tip for Dine-in Orders
How to Set a Default Tip for Dine-in Orders Overview The Default Tip option allows restaurant owners to designate a preset tip option as the default for dine-in checkout, where supported by the storefront. Configuring a default can make the tipping options more convenient for customers while allowing them to choose another available option if the checkout supports it. Where to Find It Go to Settings → Dine-in → Tips. ![](https://storage.crisp.chat/users/helpdesk/website/-/Few readersHow to Manage All Dine-in Settings
How to Manage All Dine-in Settings Overview This guide explains where to find each setting and how the different sections help you manage your dine-in service.The Dine-in settings section allows restaurant owners to configure business hours, scheduling, preparation time, minimum order value, tables, tips, and service terminology. Where to Find It Go to Settings → Dine-in and select the relevant tab. 1. Manage Dine-in Business Hours ![](https://storage.crisp.chat/users/hFew readersHow to Deactivate or Delete a Dine-in Table
How to Deactivate or Delete a Dine-in Table Overview Restaurant owners may need to remove a table from active use when the seating arrangement changes or a table is no longer available. Before making changes, check the actions available for the table in your dashboard to determine whether you can deactivate it or permanently delete it. Where to Find It Go to Settings → Dine-in → Tables. ![](https://storage.crisp.chat/users/helpdesk/website/-/f/e/c/2/fec2bb2c3e13f800/screenshotFew readersHow to Customize Dine-in Service Terminology
How to Customize Dine-in Service Terminology Overview The Terminology section allows restaurant owners to customize the wording used for the dine-in service on their storefront. This helps you use language that matches your restaurant's preferred style. Where to Find It Go to Settings → Dine-in → Terminology. How to Customize Dine-in TermiFew readersHow to Set Multiple Dine-in Time Slots
How to Set Multiple Dine-in Time Slots Overview Where to Find ItIf your restaurant operates during more than one period in a day, you can configure multiple dine-in time slots. This allows you to set separate operating periods, such as lunch and dinner. Go to Settings → Dine-in → Dining Hours. How to Add Multiple Time Slots Open the **JadeFew readersHow to Configure Fixed-Amount or Percentage Tips for Dine-in
How to Configure Fixed-Amount or Percentage Tips for Dine-in Overview Restaurant owners can choose how tips are calculated for dine-in orders. The dashboard provides two tip types: Fixed Amount and Percentage of Order. Selecting the appropriate type helps you configure tip options that suit your restaurant. Where to Find It Go to Settings → Dine-in → Tips. ![](https://storage.crisp.chat/users/helpdesk/website/-/f/e/c/2/fec2bb2c3e13f800/screenshot-2026-10-10-at-11180_c2Few readersHow to Generate and Download Dine-in Table QR Codes
How to Generate and Download Dine-in Table QR Codes Overview Table QR codes allow restaurant owners to provide customers with a convenient way to access the restaurant's storefront from a specific table. You can generate or download the QR code associated with a table and prepare it for use in your restaurant. Where to Find It Go to Settings → Dine-in → Tables. ![](https://storage.crisp.chat/users/helpdesk/website/-/f/e/c/2/fec2bb2c3e13f800/screenshot-2026-10-10-at-11162_5wdy6uFew readersHow to Manage Restaurant Tables for Dine-in
How to Manage Restaurant Tables for Dine-in Overview The Tables section allows restaurant owners to manage the tables used for dine-in service. You can review your existing tables, add new tables, and manage table details and their associated QR codes. Table QR codes can help customers access the restaurant's storefront for table-based ordering. Where to Find It Go to Settings → Dine-in → Tables. ![](https://storage.crisp.chat/users/helpdesk/website/-/f/e/c/2/fec2bb2c3e13fFew readersHow to Manage Dine-in Time & Charges
How to Manage Dine-in Time & Charges Overview The Time & Charges section lets restaurant owners configure the minimum order value and default preparation time for dine-in orders. These settings help you establish order requirements and set a default preparation time for your restaurant. Where to Find It Go to Settings → Dine-in → Time & Charges. ![](https://storage.crisp.chat/users/helpdesk/website/-/f/e/c/2/fec2bb2c3e13f800/screenshot-2026-10-10-at-11160_473hk0.png =900x7Few readersHow to Configure Dine-in Advance Booking Limits
How to Configure Dine-in Advance Booking Limits Overview Advance booking limits control how soon and how far into the future customers can schedule dine-in orders. These settings help you manage the scheduling window offered on your restaurant's storefront. Where to Find It Go to Settings → Dine-in → Scheduling. How to Set Advance Booking LiFew readersHow to Configure Dine-in Time Slots and First Order Offset
How to Configure Dine-in Time Slots and First Order Offset Overview Dine-in scheduling settings control the intervals between available order times and when the first time slot becomes available after the restaurant opens. You can adjust these settings to match your restaurant's operating schedule and order preparation workflow. Where to Find It Go to Settings → Dine-in → Scheduling. ![](https://storage.crisp.chat/users/helpdesk/website/-/f/e/c/2/fec2bb2c3e13f800/screenshot-20Few readersHow to Customize the Table Name on Your Dine-in Storefront
How to Customize the Table Name on Your Dine-in Storefront Overview Restaurant owners can customize the terminology used for dine-in service so it matches their preferred wording. If your dashboard provides a separate table-name terminology field, you can use it to adjust how tables are labelled on the storefront. Where to Find It Go to Settings → Dine-in → Terminology. ![](https://storage.crisp.chat/users/helpdesk/website/-/f/e/c/2/fec2bb2c3e13f800/screenshot-2026-10-10-at-111Few readersHow to Configure Dine-in Preparation Time
How to Configure Dine-in Preparation Time Overview The Default Preparation Time setting allows restaurant owners to configure the default number of minutes allocated for preparing dine-in orders. Setting an appropriate preparation time helps establish a consistent default for your dine-in order workflow. Where to Find It Go to Settings → Dine-in → Time & Charges. ![](https://storage.crisp.chat/users/helpdesk/website/-/f/e/c/2/fec2bb2c3e13f800/screenshot-2026-10-10-at-11160Few readersHow to Set a Minimum Order Value for Dine-in
How to Set a Minimum Order Value for Dine-in Overview The Minimum Order Value setting allows restaurant owners to define the minimum order amount required for dine-in orders. This helps establish a minimum spending requirement for the dine-in service. Where to Find It Go to Settings → Dine-in → Time & Charges. How to Set the Minimum OrderFew readersHow to Add and Edit Dine-in Tables
How to Add and Edit Dine-in Tables Overview Restaurant owners can manage their dine-in tables from the Tables section in the dashboard. Keeping table names and details accurate helps ensure that each table can be identified correctly when managing dine-in service. Where to Find It Go to Settings → Dine-in → Tables. How to Add a Table ![Few readersHow to Manage Dine-in Tip Settings
How to Manage Dine-in Tip Settings Overview The Tips section allows restaurant owners to configure the tip options displayed to customers during dine-in checkout. You can choose the tip type, add preset tip options, select a default option, and allow customers to enter a custom tip if that option is available. Where to Find It Go to Settings → Dine-in → Tips. ![](https://storage.crisp.chat/users/helpdesk/website/-/f/e/c/2/fec2bb2c3e13f800/screenshot-2026-10-10-at-11180_462bFew readersHow to Copy and Share Dine-in Table Links
How to Copy and Share Dine-in Table Links Overview Restaurant owners can use the links associated with dine-in tables to help customers access the restaurant's storefront. If your dashboard provides a table-specific link, you can copy it and share it or use it where appropriate for your restaurant. Where to Find It Go to Settings → Dine-in → Tables. ![](https://storage.crisp.chat/users/helpdesk/website/-/f/e/c/2/fec2bb2c3e13f800/screenshot-2026-10-10-at-11162_yjxuqu.png =900x70Few readersHow to Manage Dine-in Scheduling
How to Manage Dine-in Scheduling Overview Dine-in scheduling allows restaurant owners to control whether customers can schedule orders for a future time and configure the time slots available on the storefront. You can set advance booking limits, adjust the spacing between time slots, configure the first slot offset, and decide whether customers must schedule their orders in advance. Where to Find It Go to Settings → Dine-in → Scheduling. ![](https://storage.crisp.chat/users/hFew readersHow Dine-in Business Hours Affect Storefront Availability
How Dine-in Business Hours Affect Storefront Availability Overview Where to Find ItDine-in business hours determine when your restaurant is available for dine-in service. Configuring the correct hours helps ensure that the storefront displays appropriate availability for your restaurant's operating schedule. Go to Settings → Dine-in → Dining Hours. ![](https://storage.crisp.chat/users/helpdesk/website/-/f/e/c/2/fec2bb2c3e13f800/screenshot-2026-10-10-at-11151_6icud6.png =900x700Few readersHow to Set Maximum Orders per Dine-in Time Slot
How to Set Maximum Orders per Dine-in Time Slot Overview The maximum orders per time slot setting helps restaurant owners control how many orders can be scheduled for the same time slot. This can help manage kitchen workload and avoid receiving too many scheduled orders at once. Where to Find It Go to Settings → Dine-in → Scheduling. How to CoFew readersHow to Manage Dine-in Business Hours
How to Manage Dine-in Business Hours Overview You can configure the days and times when your restaurant accepts dine-in orders. You can set different operating hours for each day, mark a day as closed, enable 24-hour availability, or add multiple time slots for the same day. Where to Find It Go to Settings → Dine-in → Dining Hours. How to CFew readers
Table Reservation Services
How to Search and Filter Table Reservations
How to Search and Filter Table Reservations Overview The Reservations dashboard provides search and filtering options to help restaurant owners find specific bookings and review reservations by status, date, or party size. These tools make it easier to manage upcoming bookings and locate reservation details without manually reviewing the entire list. Where to Find It ![](https://storage.crisp.chat/users/helpdesk/website/-/f/e/c/2/fec2bb2c3e13f800/screenshot-2026-10-12-at-12373_Few readersHow to Manage Reservation Guest Requests and Notes
How to Manage Reservation Guest Requests and Notes Overview Guests may include special requests or additional information when making a table reservation. Restaurant owners and staff can review these messages before the guest arrives to prepare for the visit. For example, a guest may mention a birthday celebration or another special occasion. Where to Find It ![](https://storage.crisp.chat/users/helpdesk/website/-/f/e/c/2/fec2bb2c3e13f800/screenshot-2026-10-12-at-12373_15upo1r.pngFew readersHow to Export Table Reservation Data
How to Export Table Reservation Data Overview The Reservations dashboard includes an Export option that allows restaurant owners to export reservation data for recordkeeping and reporting. Exporting reservation data can help you maintain records of bookings and review reservation information outside the dashboard. Where to Find It Log in to yoFew readersHow to Edit or Cancel a Table Reservation
How to Edit or Cancel a Table Reservation Overview Restaurant owners can manage existing table reservations from the Reservations section of the admin dashboard. You can review booking details, edit a reservation, assign a table, mark a reservation as completed, record a no-show, or cancel a booking. Where to Find It Log in to your restaurant admin dashboard. Open Reservations from the main menu. Find the reservation you want to manage. Click Manage next to thFew readersHow Table Reservation Hours and Booking Lead Time Work Together
How Table Reservation Hours and Booking Lead Time Work Together Overview Table reservation hours determine when your restaurant accepts reservations, while booking lead time determines how close to a reservation time customers can make a booking. Understanding how these settings work together helps you configure realistic reservation availability on your storefront. Where to Find It Reservation hours: Settings → Table Reservation → Book a table Hours ![](https://storage.crisFew readersHow to Assign Tables to Table Reservations
How to Assign Tables to Table Reservations Overview The Assign Table feature allows restaurant owners to allocate a restaurant table to a reservation. Assigning a table helps staff identify where guests should be seated and manage seating arrangements. The reservation details panel displays the available tables along with their seating capacities. Where to Find It Log in to your restaurant admin dashboard. Open Reservations from the main menu. Find the reservation yFew readersHow to Manage General Table Reservation Settings
How to Manage General Table Reservation Settings Overview The General settings allow restaurant owners to configure how table reservations work on their storefront. You can customize the reservation display name, add notes for customers, set guest limits, and control how far in advance reservations can be made. All fields are optional unless marked otherwise. Where to Find It Go to Settings → Table Reservation → General. ![](https://storage.crisp.chat/users/helpdesk/website/-/Few readersHow to Manage Table Reservation Hours
How to Manage Table Reservation Hours Overview The Book a table Hours settings allow restaurant owners to configure the days and times when customers can request table reservations through the storefront. You can set different operating hours for each day, mark specific days as closed, enable 24-hour availability, and add multiple time slots for the same day. Where to Find It Go to Settings → Table Reservation → Book a table Hours. ![](https://storage.crisp.chat/users/helpFew readersHow to Manage Table Reservation Requests from the Dashboard
How to Manage Table Reservation Requests from the Dashboard Overview The Table Reservation section allows restaurant owners to review incoming reservation requests and manage booking details from the dashboard. Regularly checking new requests helps you keep track of reservations and organize your restaurant's seating schedule. Where to Find It Go to Bookings → Table Reservations in your dashboard. Note: The exact menu name may vary depending on your dashboard configuration.Few readersHow to Manage Table Reservation Statuses
How to Manage Table Reservation Statuses Overview Managing reservation statuses helps restaurant owners keep track of table bookings and understand which reservations need attention. You can review each reservation’s current status and update it using the actions available in your dashboard. Where to Find It Log in to your restaurant admin dashboard. Open the section where table reservations are listed. Select the reservation you want to review. Note: The exact menu naFew readersHow to Set Up the Table Reservation Widget on Your Website
How to Set Up the Table Reservation Widget on Your Website Overview The Widget section allows restaurant owners to add table reservation functionality to their website. Depending on the options available in your dashboard, you can use a direct booking link, an embed script, or custom button code. This lets visitors access your table reservation form from your website. Where to Find It Go to Settings → Table Reservation → Widget. ![](https://storage.crisp.chat/users/helpdesFew readersHow to Troubleshoot Table Reservation Availability
How to Troubleshoot Table Reservation Availability Overview If customers cannot find the expected reservation dates or time slots on your storefront, review your table reservation settings. Reservation availability can depend on your operating hours, booking limits, time intervals, and booking lead time. This guide helps restaurant owners check the main settings that affect reservation availability. Where to Find It Go to Settings → Table Reservation and review the following secFew readers
Takeaway Services
What Happens After You Place a Pickup Order?
What Happens After You Place a Pickup Order? After placing a pickup order, the restaurant processes your order and prepares it for collection. You can check the order status on the storefront's tracking page, if available. 1. Wait for Order Confirmation After submitting your order, the storefront may display a confirmation screen while the restaurant confFew readersHow to Manage Takeaway Service Settings
How to Manage Takeaway Service Settings The Takeaway settings allow you to control how customers place pickup orders, including pickup hours, advance scheduling, minimum order value, preparation time, tips, and the terminology shown to customers. Where to Find It Go to: Settings → Takeaway You will find the following sections: Pickup Hours Scheduling Time & Charges Tips Terminology 1. Pickup Hours The Pickup Hours section allows you to setFew readersHow to Manage Takeaway Terminology
How to Manage Takeaway Terminology The Terminology setting allows you to customize the name customers see for your takeaway service. This is useful if you prefer to use a different term, such as Pickup, Collection, or another name that matches your restaurant's terminology. Where to Find It Go to: Settings → Takeaway → Terminology 1. CustomiFew readersHow to Manage Takeaway Pickup Hours
How to Manage Takeaway Pickup Hours Takeaway Pickup Hours allow you to set specific operating hours for customers who place pickup orders. This gives you control over when pickup service is available, independently from your restaurant's regular business hours. Where to Find Pickup Hours Go to: Settings → Takeaway → Pickup Hours 1. EnableFew readersHow to Manage Takeaway Tip Settings
How to Manage Takeaway Tip Settings The Tips settings allow you to configure suggested tip amounts that customers can select during checkout for takeaway orders. Customers can also enter a custom tip amount if they want to give an amount different from the suggested options. Where to Find It Go to: Settings → Takeaway → Tips 1. Add TipFew readersHow to Configure Multiple Pickup Time Slots
How to Configure Multiple Pickup Time Slots You can configure multiple pickup time slots if your restaurant offers takeaway service during different periods of the day. For example, you can set one pickup period for lunch and another for dinner. Where to Find It Settings → Takeaway → Pickup Hours Steps Go to Settings. Select Takeaway. Open Pickup Hours. Enable Set different operating hours for Pickup service. Select the required day. Set tFew readersWhat Happens When Pickup Hours Are Not Enabled?
What Happens When Pickup Hours Are Not Enabled? If you do not enable separate operating hours for the Takeaway/Pickup service, the system will automatically use your restaurant's default business hours. This means you do not need to configure separate pickup hours unless you want takeaway orders to follow different timings from your regular business hours. Where Are the Default Business Hours Set? The default business hours are configured in: **Settings → Restaurant Profile → OpeniFew readersHow to Manage Takeaway Time & Charges
How to Manage Takeaway Time & Charges The Time & Charges settings allow you to configure the minimum order value and default preparation time specifically for takeaway orders. These settings apply only to the Takeaway/Pickup service. Where to Find It Go to: Settings → Takeaway → Time & Charges 1. Minimum Order Value The Minimum ordeFew readersHow Do Takeaway Scheduling and Pickup Hours Work Together?
How Do Takeaway Scheduling and Pickup Hours Work Together? Pickup Hours and Scheduling control different parts of the takeaway ordering process. Understanding the difference helps you configure your takeaway service correctly. Pickup Hours Pickup Hours determine when customers can place or receive takeaway orders. You can configure: Opening and closing times 24-hour pickup Multiple pickup time slots Different hours for different days For example: Monday: 10:00Few readersHow Does Takeaway Preparation Time Affect Scheduled Orders?
How Does Takeaway Preparation Time Affect Scheduled Orders? The Default Preparation Time and Minimum Time in Advance settings both affect takeaway scheduling, but they serve different purposes. Preparation Time The Default Preparation Time defines how much time your restaurant generally needs to prepare a takeaway order. For example: Preparation Time: 30 minutes This indicates that your restaurant normally needs 30 minutes to prepare the order. You can configure this underFew readers
Delivery Services
How Delivery Hours and Scheduling Work Together
How Delivery Hours and Scheduling Work Together Where to Find ItDelivery Hours and Scheduling work together to control when customers can place delivery orders and which future delivery time slots they can select. Delivery Hours: Settings → Delivery → Delivery Hours Scheduling: Settings → Delivery → Scheduling ![](https://storage.crisp.chat/Few readersHow to Manage All Delivery Settings
How to Manage All Delivery Settings Manage your restaurant's delivery service from one place. You can configure delivery hours, scheduling, preparation time, delivery zones, delivery charges, tips, and customer address fields. Where to Find It Settings → Delivery The Delivery section contains the following settings: Delivery Hours Scheduling Time & Charges Delivery Zone Tips Address Fields 1. Manage Delivery Hours Delivery Hours define when your restaurantFew readersHow to Add a Tip to a Delivery Order
How to Add a Tip to a Delivery Order Customers can add a tip when placing a delivery order through the restaurant's storefront. They can select one of the suggested tip amounts or enter a custom amount. Where to Find It The Tip section appears during checkout when the restaurant has configured tip options. How to Add a Tip Add your desiredFew readersHow to Change or Disable a Delivery Zone
How to Change or Disable a Delivery Zone You can edit an existing delivery zone to update its settings or disable it when you temporarily stop offering delivery in that area. Where to Find It Settings → Delivery → Delivery Zone How to Edit a Delivery Zone Go to Settings → Delivery. Open the Delivery Zone tab. Find the zone youFew readersHow Delivery Preparation Time Differs from Estimated Delivery Time
How Delivery Preparation Time Differs from Estimated Delivery Time Delivery Preparation Time and Estimated Delivery Time serve different purposes. Preparation time refers to how long the kitchen needs to prepare an order, while estimated delivery time refers to the expected time for delivery travel. Where to Find These Settings Preparation Time: Settings → Delivery → Time & charges ![](https://storage.crisp.chat/users/helpdesk/website/-/f/e/c/2/fec2bb2c3e13f800/screenshot-20Few readersHow Customers Are Matched to Delivery Zones
How Customers Are Matched to Delivery Zones Delivery Zones define the areas your restaurant serves. Each zone can have its own delivery charges, minimum order value, and estimated delivery time. How Delivery Zones Work When a customer enters a delivery address, the system uses the configured delivery zones to determine delivery availability and the applicable zone settings. How to Configure a Delivery Zone Go to Settings → Delivery. Open the Delivery Zone tab. ClFew readersHow to Manage Delivery Address Fields
How to Manage Delivery Address Fields Delivery Address Fields allow you to control which address details customers must provide when placing a delivery order. You can choose which fields appear at checkout and which fields are mandatory. Where to Find It Settings → Delivery → Address fields How to Configure Delivery Address Fields Go to **SFew readersHow to Manage Delivery Preparation Time
How to Manage Delivery Preparation Time You can configure the default preparation time for delivery orders. This helps indicate how long the kitchen needs to prepare an order before it moves to the next delivery stage. Where to Find It Settings → Delivery → Time & charges Steps to Change Preparation Time Go to Settings. Select Delivery.Few readersHow Delivery Fees and Minimum Order Values Work
How Delivery Fees and Minimum Order Values Work Delivery fees and minimum order values are two different settings that help you manage delivery orders. The delivery fee determines how much customers pay for delivery, while the minimum order value determines the minimum cart amount required to qualify for delivery. Where to Find It Settings → Delivery → Delivery Zone → Edit zone ![](https://storage.crisp.chat/users/helpdesk/website/-/f/e/c/2/fec2bb2c3e13f800/screenshot-2026-10-10Few readersHow to Manage Delivery Tips
How to Manage Delivery Tips You can configure suggested tip amounts for customers placing delivery orders through your storefront. Customers can select a suggested amount or enter a custom tip at checkout. Where to Find It Settings → Delivery → Tips 1. Add a Tip Preset Open Settings → Delivery. Select the Tips tab. Under **AddFew readersHow to Manage Delivery Zones
How to Manage Delivery Zones Delivery Zones allow you to define the areas where your restaurant provides delivery. Each zone can have its own delivery radius or service area, minimum order value, estimated delivery time, and delivery charges. Where to Find It Settings → Delivery → Delivery Zone ![](https://storage.crisp.chat/users/helpdesk/websitFew readersHow to Manage Delivery Scheduling
How to Manage Delivery Scheduling Delivery Scheduling allows you to control how far in advance customers can schedule delivery orders, the available time slots, and the number of orders accepted per slot. Where to Find It Settings → Delivery → Scheduling 1. Enable Schedule Advance Orders Enable Schedule Advance Orders to allow customers toFew readersHow to Set a Minimum Order Value for Delivery
How to Set a Minimum Order Value for Delivery A minimum order value sets the minimum amount customers must spend to place a delivery order in a particular delivery zone. Where to Find It Settings → Delivery → Delivery Zone → Edit zone Steps to Set the Minimum Order Value ![](https://storage.crisp.chat/users/helpdesk/website/-/f/e/c/2/fec2bb2cFew readersHow to Manage Delivery Hours
How to Manage Delivery Hours Delivery Hours allow you to configure the days and times when your restaurant accepts delivery orders. You can set different operating hours for delivery, keep the service open 24 hours, or add multiple delivery time slots in a day. Where to Find It Settings → Delivery → Delivery Hours How to Configure Delivery HourFew readersHow to Set Different Delivery Charges for Different Zones
How to Set Different Delivery Charges for Different Zones You can create multiple delivery zones and configure different delivery charges for each area. This helps you adjust delivery fees based on distance, location, and delivery requirements. Where to Find It Settings → Delivery → Delivery Zone Steps to Configure Different Delivery ChargesFew readersHow to Set Distance-Based Delivery Charges
How to Set Distance-Based Delivery Charges Distance-based delivery charges allow you to charge different delivery fees depending on how far the customer is from your restaurant. Where to Find It Settings → Delivery → Delivery Zone → Edit zone Steps to Configure Distance-Based Charges ![](https://storage.crisp.chat/users/helpdesk/website/-/f/Few readersHow to Set Order Value-Based Delivery Charges
How to Set Order Value-Based Delivery Charges Order value-based delivery charges allow you to set different delivery fees depending on the customer's order value. Where to Find It Settings → Delivery → Delivery Zone → Edit zone Steps to Configure Order Value-Based Charges ![](https://storage.crisp.chat/users/helpdesk/website/-/f/e/c/2/fec2bb2Few readersMax Orders per Slot: Managing Order Capacity Efficiently
Max Orders per Slot: Managing Order Capacity Efficiently Introduction Managing order capacity is essential for businesses that accept bookings or orders through scheduled time slots. The Max Orders per Slot setting helps businesses control how many orders can be accepted during each time slot, ensuring smoother operations, better resource management, and a more organized customer experience. Where to find: Settings > Delivery > Scheduling. ![](https://storage.crisp.chat/users/hFew readers
How to Manage Takeaway Order Scheduling
How to Manage Takeaway Order Scheduling The Scheduling settings allow you to control how customers schedule takeaway orders in advance. You can define how early customers can place an order, how pickup time slots are spaced, and how many orders can be accepted per slot. Where to Find Scheduling Go to: Settings → Takeaway → Scheduling 1. SchFew readersHow Dine-in Scheduling and Business Hours Work Together
How Dine-in Scheduling and Business Hours Work Together Overview Dine-in business hours define when your restaurant operates, while scheduling settings control when customers can schedule orders and which time slots are available. Configuring both correctly helps ensure that your dine-in storefront reflects your restaurant's operating schedule. Where to Find It Business hours: Settings → Dine-in → Dining Hours ![](https://storage.crisp.chat/users/helpdesk/website/-/f/e/c/2Few readersHow to Add Custom Fields to the Catering Enquiry Form
How to Add Custom Fields to the Catering Enquiry Form Overview Custom fields allow restaurant owners to add their own questions to the catering enquiry form. This helps collect event information that is not covered by the standard form fields. For example, you can add a question about allergies, dietary requirements, or special event instructions. Where to Find It Log in to your restaurant admin dashboard. Go to Settings → Catering. Scroll to the Custom fields sectiFew readersHow to Configure Table Reservation Booking Fields
How to Configure Table Reservation Booking Fields Overview The Booking fields settings allow restaurant owners to control which information customers must provide when requesting a table reservation. You can make standard fields required or optional and add custom questions to collect additional information. Where to Find It Go to Settings → Table Reservation → Booking fields. ![](https://storage.crisp.chat/users/helpdesk/website/-/f/e/c/2/fec2bb2c3e13f800/screenshot-2026-1Few readersHow to Manage All Table Reservation Settings
How to Manage All Table Reservation Settings Overview The Table Reservation settings allow restaurant owners to configure their reservation service, operating hours, booking fields, and website integration. You can control when customers can book, how far in advance they can reserve, what information they must provide, and how the reservation form appears on your website. This guide covers all the main settings under Settings → Table Reservation. 1. How to Manage General SettingsFew readersHow to Control Which Menu Items Appear on the Catering Storefront
How to Control Which Menu Items Appear on the Catering Storefront Overview Ressto allows restaurant owners to choose which menu items are available through the Catering service. If the item selection is left empty, the Catering settings indicate that all menu items will be offered. This may explain why menu items appear on the catering storefront even when you have not selected specific items. Where to Find It Log in to your Ressto admin dashboard. Go to **Settings → CaterFew readersHow to Select Menu Items for Catering
How to Select Menu Items for Catering Overview The Catering settings allow restaurant owners to choose which menu items are offered through the catering service. You can select specific items for catering enquiries, search for menu items, select all available items, or clear the current selection. Where to Find It Log in to your restaurant admin dashboard. Go to Settings → Catering. Locate the Catering items section. ![](https://storage.crisp.chat/users/helpdesk/wFew readersHow to Troubleshoot Catering Custom Fields Not Appearing After Saving
How to Troubleshoot Catering Custom Fields Not Appearing After Saving Overview Ressto allows restaurant owners to add custom questions to their Catering enquiry form. If a custom field does not appear on the storefront after saving, check the field configuration and confirm that the changes were saved correctly. Where to Find It Log in to your ResFew readersHow to Use Select All and Clear in Catering Menu Selection
How to Use Select All and Clear in Catering Menu Selection Overview Ressto allows you to control which menu items are available on the catering storefront through the Catering itemssection in Catering settings. The Select all and Clear controls help you manage the menu item selection quickly. Where to Find It Navigate to Ressto Admin Dashboard → Settings → Catering → Catering items. ![](https://storage.crisp.chat/users/helpdesk/website/-/f/e/c/2/fec2bb2c3e13f800/scrFew readers