How to Add and Save Staff Notes for Catering Enquiries

Overview

Ressto provides a Staff Notes field in the Catering enquiry details panel. This allows platform users to record internal notes associated with an enquiry and save them for future reference.

Where to Find It

Navigate to Ressto Admin Dashboard → Catering.

Steps to Add Staff Notes

1. Open the Catering section from the left sidebar.
2. Locate the catering enquiry you want to update.
3. Click the eye icon at the end of the enquiry row to open its details panel.

   
   

   
   

   
   

4. Find the Staff Notes text area.

   
   

   
   

   
   

5. Enter your notes in the field. The placeholder reads: “Internal notes — what you agreed with the customer, pricing, etc.”
6. Click Save notes to save the notes.

How to Update Existing Notes

1. Open the required catering enquiry.
2. Locate the existing text in the Staff Notes field.
3. Edit the notes as required.
4. Click Save notes to save your changes.

Important Notes

• Staff Notes are intended for internal reference.
• Use the Save notes button after entering or updating notes.
• Staff Notes are separate from the customer-submitted event details and requested items.
• Avoid entering sensitive customer information that is not necessary for managing the enquiry.

Quick Checklist

• Opened the Catering dashboard.
• Opened the correct enquiry using the eye icon.
• Entered or updated the Staff Notes field.
• Clicked Save notes.

Updated on: 21/10/2026