How to Understand Catering Enquiry Information

Overview

The Ressto Catering dashboard displays key information about each catering enquiry. Understanding these fields helps you identify enquiries, review submitted details, and locate the information available in the enquiry panel.

Where to Find It

Navigate to Ressto Admin Dashboard → Catering.

Understanding the Catering Dashboard Columns

The dashboard displays the following columns:

• Customer: Shows the customer's name and email address.
• Event Date: Shows the date associated with the catering event.
• Headcount: Shows the requested guest count, such as 30+ people or 40+ people.
• Type: Indicates the selected service type, such as Delivery or Pickup.
• Status: Shows the current enquiry status.
• Received: Shows when the enquiry was received.

An eye icon appears at the end of each row to open the enquiry details.

Understanding the Enquiry Details Panel

Click the eye icon on an enquiry row to view its details.

The panel may contain the following information:

• Headcount: Requested number of guests.
• Service Type: Delivery or pickup.
• Email: Customer's email address.
• Phone: Customer's phone number.
• Delivery Address: Address information, when applicable.
• Event Details: Additional event information submitted through the form.
• Requested Items: Menu items included in the enquiry.
• Invoice Details: Invoice-related information, when provided.
• Received: Enquiry receipt date and channel.
• Staff Notes: An internal notes field with a Save notes button.

The information available depends on what was submitted and which fields are configured in the catering form.

Understanding Catering Enquiry Statuses

The dashboard provides status tabs for organizing the list:

• New: New enquiries.
• In Progress: Enquiries marked as in progress.
• Completed: Completed enquiries.
• Cancelled: Cancelled enquiries.
• All: Enquiries across all statuses.

Selecting a status tab filters the displayed list.

Quick Checklist

• Opened the Catering dashboard.
• Reviewed the dashboard columns.
• Opened an enquiry using the eye icon.
• Identified the relevant information in the details panel.
• Used the status tabs to filter the enquiry list.

Updated on: 21/10/2026