How to Cancel a Catering Enquiry in Ressto

Overview

Ressto allows you to cancel a catering enquiry from its details panel. The Catering dashboard also includes a Cancelledstatus filter, which helps you locate enquiries that have been cancelled.

Where to Find It

Navigate to Ressto Admin Dashboard → Catering.

Steps to Cancel a Catering Enquiry

1. Open the Catering section from the left sidebar.
2. Locate the enquiry you want to cancel.
3. Click the eye icon at the end of the enquiry row to open the details panel.
4. Review the enquiry details to ensure you have selected the correct enquiry.
5. Click Cancel enquiry at the bottom of the panel.
6. Return to the Catering dashboard and select the Cancelled tab to find cancelled enquiries.

How to Find Cancelled Enquiries

1. Open the Catering dashboard.
2. Select the Cancelled status tab.
3. Review the displayed enquiries.
4. Use the search field to locate a specific enquiry by customer name, email address, or phone number.

Important Notes

• Selecting the Cancelled tab filters the list; it does not cancel an enquiry.
• The Cancel enquiry action is available in the enquiry details panel.
• Check the customer and event information before selecting the cancellation action.

Quick Checklist

• Opened the Catering dashboard.
• Located the correct enquiry.
• Reviewed the enquiry details.
• Clicked Cancel enquiry.
• Checked the Cancelled tab if needed.

Updated on: 21/10/2026