How Customers Are Matched to Delivery Zones

How Delivery Zones Work

When a customer enters a delivery address, the system uses the configured delivery zones to determine delivery availability and the applicable zone settings.

How to Configure a Delivery Zone

1. Go to Settings → Delivery.
2. Open the Delivery Zone tab.
3. Click + Add Delivery Zone or select Edit zone for an existing zone.
4. Enter a zone name.
5. Make sure the zone is set to Active.
6. Configure the service area using the available map and radius settings.
7. Set the minimum order value, estimated delivery time, and delivery charges.
8. Click Save changes.

Example

Suppose your restaurant has two delivery zones:

The configured zone determines the delivery conditions that apply to an eligible customer address.

What If a Customer's Address Is Outside the Delivery Area?

If an address is outside your configured delivery zones, the customer may not be eligible for delivery from your restaurant.

To review your coverage:

1. Open Settings → Delivery → Delivery Zone.
2. Select Edit zone.
3. Check the shaded service area on the map.
4. Adjust the radius or service area as needed.
5. Click Save changes.

Important Notes

• Keep delivery zones active when you want to offer delivery in those areas.
• Check the map carefully to confirm your intended coverage.
• Review delivery charges and minimum order values for each zone.
• Confirm the storefront's behavior for addresses outside a zone before publishing this article as a definitive troubleshooting guide.

Updated on: 14/10/2026