Printers & Tickets

• Printer Printing Symbols or Unreadable Characters

  Printer Printing Symbols or Unreadable Characters Overview If your printer prints symbols, strange characters, or unreadable text instead of the correct order details, it may be because no print template has been selected or linked to the printer. To ensure orders print correctly, you must select and link at least one appropriate print template in the Web Admin. Why Is My Printer Printing Symbols? When a printer is connected but no print template is configured, the system may not haFew readers

• How to Manage Printer Templates and Customize Receipts

  How to Manage Printer Templates and Customize Receipts Overview Printer templates control the information printed on customer receipts, kitchen tickets, bar tickets, and driver slips. Restaurant owners can customize the printed content, choose paper width and font size, configure category-wise printing, and manage which sections appear on each document. These settings are available in the Web Admin. The physical printer must be connected through the restaurant's order-taking mobile appliFew readers

• Printer Setup & Printing Guide — Mobile Application

  Printer Setup & Printing Guide — Mobile Application Overview This guide explains how restaurant owners and staff can connect a compatible thermal printer through the Restaurant Mobile App, configure printing settings in the Web Admin dashboard, and troubleshoot common printing issues. Printer setup has two main parts: Mobile Application: Connects the physical printer to the phone or tablet, manages automatic printing and provides printer history. Web Admin: Manages registereSome readers

• How to Set Up Receipt and Print Templates

  How to Set Up Receipt and Print Templates Overview The Printers & Templates settings allow restaurant owners to customize the information displayed on printed receipts. You can choose which sections appear on the receipt, including restaurant details, order information, items, totals, payment details, and footer messages. A live preview helps you review the receipt layout before saving your changes. How to Access Receipt Templates ![](https://storage.crisp.chat/users/helpdesk/wPopular

• Compatible Printers and Connection Types

  Printers Supported in Ressto Ressto supports a wide range of receipt and POS printers, allowing businesses to print orders, receipts, kitchen tickets, and other essential documents directly from their POS setup. Ressto supports printers through Bluetooth, Wi-Fi, Ethernet/LAN, and compatible Sunmi POS devices with built-in printers. Supported models and protocols vary depending on the connection type. Supported Printers Ressto supports the following printer models. Connection TypeSome readers

Notifications

• How to Add and Configure Additional Email Recipients

  How to Add and Configure Additional Email Recipients Overview The Email Notifications settings allow you to add additional team members who should receive restaurant email notifications. You can configure a different subset of notifications for each additional recipient. This helps ensure that relevant team members receive the alerts and reports they need. Where to Find It Navigate to Settings → Notifications. ![](https://storage.crisp.chat/users/helpdesk/website/-/f/e/c/2/fecFew readers

• How to Enable Apple Pay & Google Pay on Stripe

  Turning on Apple Pay & Google Pay Let customers check out in one tap. This guide walks you through the quick Stripe setup to make the Apple Pay and Google Pay buttons appear on your Ressto ordering page. Why turn them on Wallet payments are the fastest way for a customer to pay — no typing card numbers. They typically lift conversion, especially on mobile. One-tap checkout Customers pay with Face ID/fingerprint — no card entry. Fewer drop-offs Less typing means fewer abPopular

• How to Configure Email Notifications

  How to Configure Email Notifications Overview The Email Notifications settings allow you to control which transactional emails are sent to customers and which email alerts and reports are sent to restaurant staff. You can enable or disable individual notifications, review the primary contact email, and add additional recipients for restaurant notifications. Where to Find It Navigate to Settings → Notifications. ![](https://storage.crisp.chat/users/helpdesk/website/-/f/e/c/2/feFew readers

• How to Troubleshoot Missing Email Notifications

  How to Troubleshoot Missing Email Notifications Overview If customers or restaurant staff are not receiving expected email notifications, review the notification settings and recipient details in the dashboard. Email notifications are configured separately for customers and restaurant staff, so check the relevant section before troubleshooting. Where to Find It Navigate to Settings → Notifications. ![](https://storage.crisp.chat/users/helpdesk/website/-/f/e/c/2/fec2bb2c3e13f80Few readers

Order Handling

• How to Configure Automatic Order Completion

  How to Configure Automatic Order Completion Overview The Auto-complete orders setting allows you to configure whether orders are automatically marked as completed after the specified preparation time. This setting helps automate order completion based on the preparation time configured in the Operations settings. Where to Find It Navigate to Settings → Order Handling → Auto Actions. ![](https://storage.crisp.chat/users/helpdesk/website/-/f/e/c/2/fec2bb2c3e13f800/screenshotFew readers

• How to Configure Automatic Actions for Table Bookings

  How to Configure Automatic Actions for Table Bookings Overview The Auto Action on Bookings setting determines what happens when a table booking has not received a response from the restaurant within the configured time. You can choose to automatically confirm or automatically cancel bookings when the response time expires. Where to Find It Navigate to Settings → Order Handling → Auto Actions. ![](https://storage.crisp.chat/users/helpdesk/website/-/f/e/c/2/fec2bb2c3e13f800/Few readers

• How to Schedule Special Days and Holiday Closures

  How to Schedule Special Days and Holiday Closures Overview The Special Days settings allow you to configure dates when your restaurant's services need to be adjusted or temporarily closed. You can set a date range, specify optional time windows, configure repetition, choose which services are affected, and add a customer-facing note. Where to Find It Navigate to Settings → Order Handling → Special Days. ![](https://storage.crisp.chat/users/helpdesk/website/-/f/e/c/2/fec2bb2c3e1Few readers

• How to Configure Operations Settings

  How to Configure Operations Settings Overview The Operations settings allow you to configure automatic actions for cash orders and table bookings, automatic order completion, order alert sounds, and special days or holiday closures. This guide explains the main options available under Settings → Order Handling and how to configure them. Where to Find It Navigate to Settings → Order Handling. The available settings are organized into sections or tabs, including **Auto ActionFew readers

• How to Configure Order Alert Sounds

  How to Configure Order Alert Sounds Overview The Order Alert Sound setting lets you choose the notification sound used for order alerts in the dashboard. You can preview the available sounds and select the one you prefer. Where to Find It Navigate to Settings → Order Handling → Auto Actions. Steps to Change the Order Alert Sound 1. LoFew readers

• How to Configure Automatic Actions for Cash Orders

  How to Configure Automatic Actions for Cash Orders Overview The Auto Action on Cash Orders setting determines what happens when a cash order is not manually accepted by the restaurant within the configured time. You can choose to automatically cancel the order or automatically accept it when the response time expires. Where to Find It Navigate to Settings → Order Handling → Auto Actions. ![](https://storage.crisp.chat/users/helpdesk/website/-/f/e/c/2/fec2bb2c3e13f800/screeFew readers