How to Troubleshoot Catering Form Fields Not Appearing on the Storefront

Overview

Ressto allows restaurant owners to configure the fields displayed on their Catering enquiry form. If a field is missing from the storefront, review its visibility settings, save the configuration, and check the storefront again.

Where to Find It

1. Log in to your Ressto admin dashboard.
2. Go to Settings → Catering.
3. Review the Form fields and Custom fields sections.

1. Check Standard Form Field Visibility

1. Locate the missing field in the Form fields section.
2. Check its Show toggle.
3. Enable Show if you want the field displayed on the Catering enquiry form.
4. If the field has a Required toggle, configure it according to your requirements.
5. Click Save changes.

2. Check Custom Fields

If a custom question is missing:

1. Open the Custom fields section.
2. Check whether the field is listed.
3. Verify its label and field type.
4. Review whether the field has been configured as required.
5. Click Save changes after making any necessary corrections.

If the custom field is not listed, add it again using + Add custom field and save the configuration.

3. Verify That Changes Were Saved

1. Review the updated field settings.
2. Click Save changes.
3. Wait for the dashboard to finish processing the update.
4. Open the Catering storefront again.
5. Check whether the field now appears.

If the field is still missing, reopen the Catering settings and verify that the intended configuration was retained.

4. Check the Storefront Again

After saving your changes:

1. Reload the Catering storefront.
2. Check the relevant section of the enquiry form.
3. Verify that the field appears as expected.
4. If possible, test the form using the same conditions under which the issue occurred.

Important Notes

• A standard field with Show disabled will not appear on the form.
• Required settings control whether an answer is mandatory; they do not replace the visibility setting.
• The Full name field is always shown.
• Do not assume a field was saved successfully until you verify the storefront.
• If the field remains missing after these checks, contact Ressto support with the field name and screenshots of the settings and storefront.

Quick Checklist

• Checked the field's visibility setting.
• Verified the custom field exists, if applicable.
• Clicked Save changes.
• Reloaded the Catering storefront.
• Confirmed whether the issue is resolved.
• Collected screenshots if further support is needed.

Updated on: 14/10/2026