Articles on: Ordering Settings

How Do Takeaway Scheduling and Pickup Hours Work Together?

Pickup Hours and Scheduling control different parts of the takeaway ordering process. Understanding the difference helps you configure your takeaway service correctly.

Pickup Hours

Pickup Hours determine when customers can place or receive takeaway orders.

You can configure:

Opening and closing times
24-hour pickup
Multiple pickup time slots
Different hours for different days

For example:

Monday: 10:00 AM – 10:00 PM

This means pickup service is available during those configured hours.

Scheduling

Scheduling determines how customers can schedule their takeaway orders in advance.

You can configure:

Minimum time in advance
Maximum time in advance
Time gap between slots
First order offset
Time-slot display as a range
Scheduled orders only
Maximum orders per slot

How They Work Together

The two settings work together when a customer schedules a takeaway order.

Example:

Your Pickup Hours are:

10:00 AM – 10:00 PM

Your Scheduling settings are:

Minimum time in advance: 30 minutes
Maximum time in advance: 7 days
Time gap: 30 minutes

Customers can schedule takeaway orders within your available pickup hours, subject to the scheduling rules.

Example

Suppose it is currently 9:00 AM.

Your pickup service starts at 10:00 AM, and your minimum scheduling time is 30 minutes.

The customer cannot simply choose any time. The available scheduling slots are determined by your pickup hours and scheduling settings.

Important

If separate Pickup Hours are not enabled, the system uses the default business hours configured in Restaurant Profile → Opening Hours.

If separate Pickup Hours are enabled, the configured pickup hours are used for takeaway availability.

Quick Difference

Setting	Controls
Pickup Hours	When takeaway/pickup service is available
Minimum Time in Advance	How soon a customer can schedule
Maximum Time in Advance	How far into the future customers can schedule
Time Gap Between Slots	Spacing between available time slots
First Order Offset	When the first scheduled slot becomes available
Max Orders Per Slot	How many orders can be accepted in one slot

In simple terms: Pickup Hours decide when pickup is available, while Scheduling decides how customers can book those available pickup times in advance.

Updated on: 14/10/2026

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