What Happens After You Place a Pickup Order?

After placing a pickup order, the restaurant processes your order and prepares it for collection. You can check the order status on the storefront's tracking page, if available.

1. Wait for Order Confirmation

After submitting your order, the storefront may display a confirmation screen while the restaurant confirms your request.

Keep your order number available so you can identify your order if you need assistance.

2. Check Your Order Status

Open the order tracking page to check the current progress of your pickup order.

Depending on the restaurant's workflow, you may see statuses such as:

• Order placed: Your order has been submitted.
• In kitchen: The restaurant is preparing your food.
• Ready to Pick Up: Your order is ready for collection.
• Completed: The order has been marked as completed.

The statuses displayed may vary depending on the restaurant's order-management settings.

3. Check Your Pickup Time

If you selected As soon as possible, check the order status for updates about preparation and collection.

If you selected Schedule for later, refer to the date and time slot confirmed during checkout.

Follow the restaurant's confirmation or status updates to determine when to collect your order.

4. Review Your Order Details

If you need to check what you ordered, open the order summary, if available.

You can review details such as:

• Order number
• Food items and quantities
• Selected sizes or customisations
• Subtotal and additional charges
• Payment method
• Total amount

5. Collect Your Order

When your order is marked Ready to Pick Up, visit the restaurant to collect it.

Keep your order number ready in case the restaurant asks for it to identify your order.

If your order is not ready at the expected time, contact the restaurant for an update.

Important Notes

• Check your order status before travelling to collect your food.
• Scheduled pickup orders should be collected according to the confirmed time.
• Order statuses and notifications depend on the restaurant's configuration.
• If you have a question about your order, provide your order number when contacting the restaurant.

Updated on: 14/10/2026