How to Configure Automatic Actions for Cash Orders

Overview

The Auto Action on Cash Orders setting determines what happens when a cash order is not manually accepted by the restaurant within the configured time.

You can choose to automatically cancel the order or automatically accept it when the response time expires.

Where to Find It

Navigate to Settings → Order Handling → Auto Actions.

Steps to Configure Automatic Actions

1. Enable Auto Action on Cash Orders

1. Open Settings → Order Handling
2. Select the Auto Actions tab.
3. Locate the Auto Action on Cash Orders section.
4. Enable the toggle to activate the automatic action.

2. Choose What Happens When Time Runs Out

Under What should happen when the time runs out?, select one of the following options.

Auto-cancel order

• The order is cancelled if it is not manually accepted within the configured time.
• A cancellation email is sent automatically.

Auto-accept order

• The order is automatically accepted when the configured time expires.
• The order is pushed to the kitchen so it does not remain waiting if staff are busy.

Choose the option that best matches your order-handling workflow.

3. Configure the Response Time

1. Locate How long can the restaurant take to auto-accept order?
2. Select the desired duration from the dropdown.
3. Review the selected time before saving.

The settings page shows 45 sec as an example of the selected duration.

This time limit applies to cash orders only.

4. Save Your Changes

1. Review the enabled toggle.
2. Confirm the selected automatic action.
3. Verify the response time.
4. Click Save in the Auto Action on Cash Orders section.

Important Notes

• This setting applies to cash orders only.
• Online-paid orders are never auto-accepted by this rule.
• The selected action takes effect when the configured response time expires without manual acceptance.
• You can disable the automatic action using the section's toggle.
• Review your selection carefully because automatic cancellation and automatic acceptance have different outcomes.

Quick Checklist

• Opened Settings → Order Handling → Auto Actions.
• Enabled Auto Action on Cash Orders.
• Selected Auto-cancel order or Auto-accept order.
• Configured the response time.
• Clicked Save.
• Verified the settings are correct.

Updated on: 23/10/2026