How to Configure Operations Settings

Overview

The Operations settings allow you to configure automatic actions for cash orders and table bookings, automatic order completion, order alert sounds, and special days or holiday closures.

This guide explains the main options available under Settings → Order Handling and how to configure them.

Where to Find It

Navigate to Settings → Order Handling.

The available settings are organized into sections or tabs, including Auto Actions and Special Days.

1. Configure Automatic Actions for Cash Orders

The Auto Action on Cash Orders setting determines what happens when a cash order is not manually accepted within the configured response time.

Enable the Setting

1. Open the Auto Actions tab.
2. Locate Auto Action on Cash Orders.
3. Enable the toggle.

Choose the Automatic Action

Under What should happen when the time runs out?, choose one of the available options:

• Auto-cancel order: Cancels the order if it has not been manually accepted within the configured time. The settings indicate that a cancellation email is sent automatically.

• Auto-accept order: Automatically accepts the order when the response time expires and pushes it to the kitchen.

Set the Response Time

1. Locate How long can the restaurant take to auto-accept order?
2. Select the desired duration from the dropdown.
3. Click Save in the relevant section.

2. Configure Automatic Actions for Table Bookings

The Auto Action on Bookings setting controls what happens when a table booking has not received a response within the configured time.

Enable the Setting

1. Open Settings → Order Handling → Auto Actions.
2. Locate Auto Action on Bookings.
3. Enable the toggle.

Choose the Automatic Action

Select one of the available options:

• Auto-cancel booking: Cancels the booking when the configured response time expires without a response.
• Auto-confirm booking: Automatically confirms the booking when the configured response time expires.

Set the Response Time

1. Locate Time to respond.
2. Select the required duration.
3. Review your selection.
4. Click Save in the relevant section.

3. Configure Automatic Order Completion

The Auto-complete orders setting controls whether orders are automatically marked as completed.

Steps

1. Navigate to Settings → Order Handling → Auto Actions.
2. Locate Auto-complete orders.
3. Enable the toggle to activate automatic completion, or disable it if you do not want to use this feature.
4. Review the preparation-time configuration available in the Operations settings.
5. Save your changes using the relevant save control.

4. Configure Order Alert Sounds

The Order Alert Sound setting allows you to select the notification sound used for order alerts.

Available Sounds

• Classic ping
• Pager beeps
• Tick tack
• Tring

Steps

1. Open Settings → Order Handling → Auto Actions.
2. Locate Order Alert Sound.
3. Select a sound.
4. Click the play icon beside the option to preview it.
5. Compare the available sounds if needed.
6. Select your preferred sound.
7. Click Save.

5. Configure Special Days and Holiday Closures

The Special Days settings allow you to configure schedules for dates when normal service availability needs to change.

You can configure date ranges, optional time windows, repetition settings, affected services, and a customer-facing note.

Steps

1. Navigate to Settings →Order Handling → Special Days.
2. Locate the option to add a special day.
3. Configure the start date and end date.
4. Set a time window if the schedule applies only during specific hours.
5. Configure the repetition option if required and available.
6. Select the services affected by the schedule.
7. Add a customer-facing note if you want to explain the change.
8. Review all settings and save the configuration.

Important Considerations

• Verify the start and end dates before saving.
• Check the selected services to ensure the intended services are affected.
• Review time and repetition settings where applicable.
• Verify the resulting schedule after saving.

6. Save and Verify Your Operations Settings

After changing any Operations setting:

1. Review the selected options.
2. Click the Save button in the relevant section.
3. Reopen the section to check that your settings were retained.
4. Verify the resulting behavior in the relevant dashboard or customer-facing flow where applicable.

Different Operations sections may have their own save controls, so save each section you modify.

Troubleshooting Common Issues

Automatic Actions Are Not Working as Expected

• Confirm that the relevant automatic-action toggle is enabled.
• Review the selected action.
• Check the configured response time.
• Save your changes and verify the setting again.

The Order Alert Sound Has Not Changed

• Confirm that the intended sound is selected.
• Preview the sound again.
• Click Save and check the setting after saving.

A Special-Day Schedule Is Incorrect

• Check the start and end dates.
• Review the time window and repetition settings.
• Confirm that the correct services are selected.
• Save the updated configuration.

If an issue continues after checking the settings, contact your platform support team and provide the affected setting and a screenshot of the behavior.

Quick Checklist

• Reviewed automatic actions for cash orders.
• Reviewed automatic actions for table bookings.
• Configured automatic order completion if required.
• Selected and saved an order alert sound.
• Configured special days and holiday closures if required.
• Saved each modified section.
• Verified the resulting settings and behavior.

Updated on: 23/10/2026