How to Configure Automatic Actions for Table Bookings

Overview

The Auto Action on Bookings setting determines what happens when a table booking has not received a response from the restaurant within the configured time.

You can choose to automatically confirm or automatically cancel bookings when the response time expires.

Where to Find It

Navigate to Settings → Order Handling → Auto Actions.

Steps to Configure Automatic Actions

1. Enable Auto Action on Bookings

1. Open Settings → Order Handling.
2. Select the Auto Actions tab.
3. Locate the Auto Action on Bookings section.
4. Enable the toggle to activate automatic actions for bookings.

2. Choose What Happens When Time Runs Out

Under When the time runs out, select one of the following options.

Auto-cancel booking

• Cancels the reservation if it has not received a response within the configured time.
• The setting description indicates that the customer is notified of the cancellation.

Auto-confirm booking

• Automatically confirms the reservation when the configured response time expires.
• Bookings that are not confirmed within the selected time are automatically confirmed.

Choose the option that matches your booking-management requirements.

3. Configure the Response Time

1. Locate Time to respond.
2. Select the desired duration from the dropdown.
3. Review the selected time before saving.

The settings page shows 45 sec as an example of the selected duration.

4. Save Your Changes

1. Review the enabled toggle.
2. Confirm the selected automatic action.
3. Verify the response time.
4. Click Save in the Auto Action on Bookings section.

Important Notes

• Automatic actions apply to bookings that have not received a response within the configured time.
• Auto-cancel booking and Auto-confirm booking produce different outcomes.
• Selecting a shorter response time means the automatic action can occur sooner.
• Review the configuration carefully before enabling automatic booking actions.

Quick Checklist

• Opened Settings → Order Handling → Auto Actions.
• Enabled Auto Action on Bookings.
• Selected Auto-cancel booking or Auto-confirm booking.
• Configured the response time.
• Clicked Save.
• Verified the settings are correct.

Updated on: 23/10/2026