Understanding the Orders Page
Understanding the Orders Page
Overview
The Orders page is where you view and manage every order your restaurant receives — past, present, and scheduled. It shows all order details in one list and gives you tools to filter, search, and take action on orders.
How to Get There
In the left sidebar of your restaurant dashboard, click Orders.
[Screenshot: Orders page showing the full order list with status tabs and filter options]
Page Layout
Live Indicator
At the top of the page, a green Live dot confirms that the orders page is updating in real time. New orders will appear automatically without needing to refresh.
Status Filter Tabs
Use the tabs across the top to filter orders by their current status:
- All — Shows every order regardless of status
- New — Orders that have just come in and are waiting to be accepted
- Scheduled — Orders placed in advance for a future time
- In Kitchen — Orders currently being prepared
- Ready — Orders that are prepared and waiting for pickup or collection
- Completed — Orders that have been fulfilled
- Cancelled — Orders that were cancelled
- Abandoned — Orders that were started by a customer but never completed
Filters and Search
- Date range dropdown — Filter by Today, Last 7 Days, Last 30 Days, or a custom date range
- Service type dropdown — Filter by All Service Types, Delivery, Takeaway, or Dine-in
- Search bar — Search by order number (e.g. #ORD-00038) or customer name
Order List Columns
Each row in the order list shows:
Column | What It Shows |
|---|---|
Order # | Unique order reference number |
Customer | Customer name or "Walk-in" for in-person orders |
Service | Service type badge — Delivery, Takeaway, or Dine-in |
Total | Order value |
Status | Current order status with a colour indicator |
Time | Date and time the order was placed |
Actions | View (eye icon) and Print (printer icon) buttons |
[Screenshot: Orders list showing multiple orders with columns for Order #, Customer, Service, Total, Status, and Time]
Top Action Buttons
- Kitchen View — Opens a simplified view designed for kitchen staff to track orders
- Export CSV — Downloads all filtered orders as a spreadsheet file
- Test Order — Places a test order to check that your ordering flow works correctly. Choose from Delivery, Takeaway, or Dine-in test types
Updated on: 27/06/2026
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