How to Search and Filter Orders

Overview

The Orders page provides search and filter options to help you find specific orders quickly. You can filter orders by status, date range, and service type, or search using an order number or customer name.

Where to Find It

1. Log in to your restaurant dashboard.
2. Click Orders in the left sidebar.

1. Filter Orders by Status

At the top of the Orders page, select the status tab you want to view.

Available tabs include:

• All — View orders across all statuses.
• New — View newly received orders.
• Scheduled — View orders scheduled for a future time.
• In Kitchen — View orders currently being prepared.
• Ready — View orders marked as ready.
• Completed — View fulfilled orders.
• Cancelled — View cancelled orders.
• Payment Pending — View orders with pending payment status.

The orders list updates according to the selected status filter.

2. Filter Orders by Date

Use the date range dropdown to narrow the list to a specific period.

Available options shown in the dashboard include:

• Today
• Yesterday
• Last 7 Days
• Last 30 Days
• Custom range

Select the appropriate option to view orders from the required period. For a custom range, choose the dates you want to review.

3. Filter Orders by Service Type

Use the service type dropdown to filter orders by how they were placed.

Available options include:

• All Service Types
• Delivery
• Pickup
• Jade & Ember Dining

Choose a service type to display the matching orders.

4. Search for a Specific Order

Use the search field with the placeholder Search order #, customer name....

1. Click the search field.
2. Enter the order number or customer name.
3. Review the matching results in the order list.
4. Click the eye icon beside an order to open its details.

5. Review the Filtered Results

The Orders table displays information that helps you identify each order:

• Order # — The order reference number.
• Customer — The customer's name.
• Service — The order's service type.
• Total — The order amount.
• Status — The current order status.
• Time — The order date and time.
• Actions — Available order actions, such as viewing details or printing a receipt.

The results count at the top and bottom of the list indicates how many orders are displayed.

Important Notes

• Status, date, service type, and search controls help you narrow down the order list.
• Use the eye icon to view the full details of an order.
• The available actions may vary depending on the order and its current status.
• If an expected order does not appear, review the selected status, date range, service type, and search text.

Quick Checklist

• Open the Orders page.
• Select the required status.
• Choose the date range.
• Select the service type.
• Search by order number or customer name.
• Open the order details if more information is needed.

Updated on: 15/10/2026