How to View and Manage an Order

Overview

When you receive an order, you can open it to see the full details — what was ordered, the customer's information, payment, and the current order timeline. From this page you can also mark the order as ready, cancel it, or print the receipt.

How to Open an Order

1. Go to Orders in the left sidebar.
2. Find the order you want to view and click the eye icon in the Actions column, or click anywhere on the order row.

[Screenshot: Orders list with the eye icon highlighted in the Actions column]

What You'll See on the Order Detail Page

Order Items

A list of everything the customer ordered, including item names, quantity, unit price, and total per item.

Order Summary

A breakdown of the full order cost:

• Subtotal — Total of all items before fees
• Packaging charges — Any per-item packaging fees
• Delivery Fee — Delivery charge if applicable
• Tax — Any tax applied to the order
• Total — The final amount charged

Customer

The customer's name, phone number, and email address. For walk-in orders, these fields will show a dash.

Payment

Shows the payment amount, payment method (e.g. via cash, via card), and the transaction ID if paid online.

Order Timeline

A step-by-step log on the right side showing when each status was reached:

• Order Placed
• In Kitchen
• Ready
• Completed (or Cancelled)

[Screenshot: Order detail page showing items, order summary, customer info, payment, and order timeline]

Actions You Can Take

Mark Ready

Once the order has been prepared, click Mark Ready to update the order status. This notifies the customer that their order is ready for pickup or on its way.

Cancel Order

Click Cancel Order to cancel the order. A cancellation notification will be sent to the customer automatically.

Print Receipt

Click Print Receipt to print a physical receipt for the order.

Edit Preparation Time

On the Orders list page, click the three-dot menu ( ⋮ ) next to an order to edit the estimated preparation time. Choose from preset options (10, 15, 20, 30, 45, or 60 minutes) or enter a custom time. The customer's estimated ready time will update automatically.

[Screenshot: Edit Preparation Time modal showing time preset buttons and a custom minutes field]

Updated on: 27/06/2026