Articles on: Orders

Customer View - Display Order Status to Customers

Customer View — Display Order Status to Customers

The Customer View allows you to display a live order-status screen that your customers can see while waiting for their order.

How to access Customer View

Go to Orders from the left-hand menu.
At the top-right of the Orders page, click Customer View.
A customer-facing order status screen will open.

What Customers Can See

The Customer View provides a simple, easy-to-understand display showing the current status of orders.

Customers can see:

In Preparation — The restaurant is currently preparing the order.
Ready to Pick Up — The order is ready for the customer to collect.

The screen also displays your restaurant name and logo, along with the current time and date.

Keep Customers Updated

You can use the Customer View on a TV, monitor, or other display screen in your restaurant so customers can easily check their order status without needing to ask staff.

The order status updates as the order progresses, helping provide customers with a clear view of where their order is in the preparation process.

Example

For example, if an order is currently being prepared, customers will see:

IN PREPARATION
We are preparing your order

Once the order is ready, the status changes to:

READY TO PICK UP
Your order is ready!

This gives customers a clear and convenient way to follow their order status.

Updated on: 06/10/2026

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