How to Set Up and Manage Service Fees

Overview

Service fees are additional charges that can be applied to orders under specific conditions, such as weekend surcharges or holiday fees. You can configure the fee amount, applicable service types, payment methods, and schedule under Settings → Taxation.

How to Access Service Fees

1. Log in to your restaurant dashboard.
2. Navigate to Settings → Taxation.
3. Locate the Service fees section.

How to Add a Service Fee

1. In the Service fees section, click + Add fee.
2. Enter the required details in the form.

Configure the Fee Details

• Name: Enter a descriptive name, such as Weekend Fee or Holiday Surcharge.
• Type: Choose Percentage or Flat amount.
• Amount: Enter the percentage or fixed amount, depending on the selected type.
• Apply percentage on: If displayed for percentage fees, select the applicable calculation basis. The available setting shown in your interface is Cart subtotal.
• When does it apply?: Choose when the fee should apply:
• • Every order: Apply the fee to eligible orders regardless of the selected day or date.
  • Specific weekdays: Select the days of the week when the fee should apply.
  • Specific dates: Select the calendar dates when the fee should apply.
• Service types (optional): Select the applicable services, such as Delivery, Pickup, and Jade & Ember Dining. Leave blank to apply the fee to all service types.
• Payment methods (optional): Select the applicable methods, such as Cash, Wallet, Online, and Cash on delivery. Leave blank to apply the fee regardless of payment method.

3. Review the configuration.
4. Click Save fee.

How to Edit a Service Fee

1. Navigate to Settings → Taxation.
2. Find the fee in the Service fees section.
3. Click the Edit icon.
4. Review the existing configuration.
5. Update the required fields.
6. Click Save fee to save your changes.

How to Pause or Resume a Service Fee

The Service fees section provides a pause/resume control for existing fees.

1. Navigate to Settings → Taxation.
2. Locate the relevant service fee.
3. Click the pause/resume control shown beside the fee.

Check the resulting status to confirm the action. Verify the effect of pausing or resuming a fee before relying on it for order calculations.

How to Delete a Service Fee

1. Navigate to Settings → Taxation.
2. Locate the service fee you want to remove.
3. Click the Delete icon.
4. Review any confirmation message displayed.
5. Confirm the action if you want to proceed.

Review the fee details before deleting it to ensure you have selected the correct fee.

Important Notes

• Configure service fees according to your business requirements and applicable rules.
• Check the schedule, service types, and payment methods before saving.
• Leaving the service types or payment methods blank applies the fee across all corresponding options, as indicated in the configuration form.
• For percentage fees, review the calculation basis and the applicable cart subtotal.
• Verify the available fee controls and their resulting status after making changes.

Troubleshooting

A service fee is not being applied

1. Open Settings → Taxation.
2. Locate the relevant fee.
3. Review its schedule.
4. Confirm that the current order matches the configured service type.
5. Check whether the order's payment method matches the fee configuration.
6. Verify that the fee is not paused.

The service fee amount is incorrect

1. Open the fee configuration.
2. Confirm whether Percentage or Flat amount is selected.
3. Verify the configured value.
4. For percentage fees, check the Apply percentage on setting.
5. Compare the result with the applicable cart subtotal.

The fee is not applying on the expected day

Check whether the fee is configured for Every order, Specific weekdays, or Specific dates, and verify the selected days or dates.

Updated on: 21/10/2026