How to Deactivate or Remove a Staff Account

Overview

The Team & Permissions settings allow you to manage staff accounts that have access to your restaurant dashboard. You can use the Deactivate and Remove options to manage existing staff accounts, depending on your requirements and the options available in your account.

How to Deactivate a Staff Account

Follow these steps to deactivate a staff account:

1. Log in to your restaurant dashboard.
2. Navigate to Settings → Team & Permissions.
3. Locate the staff account you want to deactivate.
4. Click Deactivate in the Actions column.
5. Review any confirmation message displayed.
6. Confirm the action if prompted.

Deactivation may restrict the staff member's ability to access the dashboard. Verify the account status after completing the action.

How to Remove a Staff Account

Follow these steps to remove a staff account:

1. Navigate to Settings → Team & Permissions.
2. Locate the staff account you want to remove.
3. Click Remove in the Actions column.
4. Review any confirmation message displayed.
5. Confirm the action if you want to proceed.

Before removing an account, ensure that you have selected the correct staff member.

Difference Between Deactivating and Removing an Account

• Deactivate: Use this option when you want to disable a staff account, if supported by the system.
• Remove: Use this option when you want to remove a staff account from the staff list.

The exact effects of these actions may depend on the system's configuration.

Important Notes

• Verify the staff member's name and email address before performing either action.
• Check the account status after deactivation.
• Review any confirmation message before removing an account.
• System-managed accounts may have restricted actions.

Troubleshooting

I cannot find the Deactivate or Remove option.

Check whether the selected account supports the action and whether your account has the required permissions.

I cannot deactivate or remove a staff account.

The action may be restricted for certain account types. Contact your system administrator or support team if you need further assistance.

I am unsure which option to choose.

Choose Deactivate if you intend to disable access and the system supports that behavior. Choose Remove only after reviewing the confirmation message and understanding the consequences of removing the account.

Updated on: 23/10/2026