Understanding the Members & Activity Tab in the Loyalty Program

Overview

The Members & activity tab helps restaurant owners review loyalty program participation, outstanding points,
reward redemptions, and repeat customer activity. It also displays a recent activity table showing points events across loyalty members.

Where to Find It

1. Log in to your restaurant dashboard.
2. Navigate to Grow → Loyalty.
3. Click the Members & activity tab.

   
   

   
   

   
   

The page contains four summary cards and a Recent activity table.

1. Understand the Summary Cards

Total Members

Displays the total number of members in the loyalty program.

In the screenshot, the dashboard shows 6 members.

Outstanding Points

Displays the total loyalty points currently held by customers, along with an approximate monetary value.
The example shows 2,630 points ≈ ₹132.

This figure represents outstanding points rather than only points earned during a particular reporting period.

Rewards Redeemed (30 days)

Displays the number of rewards redeemed during the last 30 days.

The screenshot shows 0.

Repeat Rate: Members vs Non-members

Compares the repeat rate of loyalty members with that of non-members.

In the example, the dashboard shows:

• Loyalty members: 40%
• Non-members: 0%

Use this comparison to review the repeat activity displayed by the dashboard. Results may vary depending on customer activity and the available data.

2. Review the Recent Activity Table

The Recent activity section displays the latest points events across loyalty members.

The table contains six columns:

• Customer: The customer associated with the points event.
• Event: The type of event, such as Earned on order or Welcome bonus.
• Order: The order number associated with the event.
• Points: The number of points added or recorded for the event.
• Balance: The customer's points balance shown after the event.
• Date: The date associated with the activity.

Example of Reading an Activity Record

Suppose a row displays:

• Customer: John Smith
• Event: Welcome bonus
• Order: #ORD-00021
• Points: +250
• Balance: 250

This indicates that a welcome bonus of 250 points was recorded for the customer, with a displayed balance of 250 points after the event.

Another row for the same customer and order shows Earned on order with +132 points and a balance of 382. This shows the subsequent points event and the balance displayed for that record.

Use the order number, event, points, balance, and date together when reviewing a customer's activity.

3. Use the Activity Information

The Members & activity page can help you:

• Review the total number of loyalty members.
• Check outstanding points and their displayed monetary equivalent.
• Review the number of rewards redeemed during the last 30 days.
• Compare the repeat rates shown for members and non-members.
• Review recent points events and their associated order numbers.
• Trace the recorded points activity and displayed balances for a customer.

Important Notes

• The figures in the summary cards reflect the data displayed in the dashboard and may change as activity is recorded.
• Outstanding points are different from points issued during a selected reporting period.
• The Rewards redeemed (30 days) card specifically refers to the last 30 days.
• The Recent activity table shows the latest points events; do not assume it contains a complete historical record of every event.

Quick Checklist

• Open Grow → Loyalty.
• Select Members & activity.
• Review Total Members.
• Check Outstanding Points and the displayed monetary value.
• Review Rewards redeemed (30 days).
• Compare the repeat rates for members and non-members.
• Use the Recent activity table to review customer events, order numbers, points, balances, and dates.

Updated on: 16/10/2026