How to Configure the Points Loyalty Program

Overview

The Points Loyalty Program allows restaurant owners to reward customers with points for eligible orders. You can configure how customers earn points, choose how they redeem them, customize the rewards currency, and preview how the program appears on the storefront and at checkout.

Changes apply to new orders after saving.

Where to Find It

Log in to your restaurant dashboard and navigate to Grow → Loyalty.

The Loyalty page contains three main areas:

• Setup: Configure the loyalty program.
• Members & activity: Review loyalty members and points activity.
• View Analytics: Review loyalty program performance.

1. Enable the Loyalty Program

At the top of the Loyalty page, use the Live on your store toggle to control whether the program is live on your storefront.

After changing your settings, click Save Changes to apply them. Use Discard to discard unsaved changes.

2. Configure the Rewards Currency

In the Setup tab, configure how the points currency appears to customers.

Allow guests

Enable Allow guests to let customers without an account earn and redeem points by verifying their email.

Points name

• Points name: Enter the singular name for one point, such as Coin or Star.
• Points name (plural): Enter the plural name, such as Coins or Stars.

Icon

Choose an icon for the customer's rewards card. Available options shown in the dashboard include a star, moon, heart, flame, crown, pizza slice, coffee cup, and gift.

Leave the icon unset to use the default star.

3. Configure Earning Criteria

The Earning Criteria section determines how customers earn points.

Points earning rate

Set how many points customers earn for a specified spending amount.

For example, customers can earn 1 point for every ₹10 spent.

Eligible order types

Select the service types that qualify for earning points. The options shown are:

• Delivery
• Takeaway
• Dine-in

Points are earned only on the selected service types.

Eligible payment methods

Choose which payment methods qualify for earning points. The options shown are:

• Cash on delivery
• Wallet
• Online / Wallet

If no payment methods are selected, the dashboard states that points are earned on all payment methods.

Bonus multipliers

Configure the available bonus options:

• 2× points every weekend: Enable the weekend points multiplier.
• Welcome bonus: Enable a welcome bonus and set the bonus points amount.
• First order boost: Enable the multiplier for points earned on a customer's first order.

Minimum order to earn

Set the minimum order value required to earn points. Leave the value at 0 if there is no minimum.

Points expiry

Choose when unused points expire after a period without orders. The available options shown are:

• 90 days
• 180 days
• 1 year
• Never expire

Select the option that matches your loyalty policy.

4. Configure Redeem Criteria

The Redeem Criteria section lets you choose how customers use their points.

Option A: Points as money off

Customers use their points to receive a discount at checkout. Configure these settings:

• Minimum points to redeem: Set the minimum balance required before customers can redeem points.
• Value per 100 points (₹): Set the monetary value of every 100 points.
• Max paid with points: Choose the maximum share of an order that points can cover.

The available maximum redemption options shown are 25%, 50%, 75%, and Whole order.

For example, if 100 points are worth ₹5, then 200 points are worth ₹10 under this configuration.

Option B: Reward tiers

Choose Reward tiers to let customers unlock a free item when they reach specified point levels. Customers can then choose an available reward.

Refer to the reward-tier settings in your dashboard to configure the available rewards and their point requirements.

5. Preview the Customer Experience

The preview panel on the right lets you switch between two views:

• Rewards page: Preview how the rewards currency, customer balance, available rewards, and earning information appear.

• Checkout: Preview how points and redemption information appear alongside an order summary.

Use the Preview balance slider to test how the rewards page looks at different point balances.

The preview helps you review the customer experience before saving your configuration.

6. Understand the Built-in Rules

The dashboard displays the following built-in loyalty rules:

• Points are added only after an order is completed or delivered.
• Cancelled or refunded orders remove the points they earned and return any points used.
• The portion of an order paid for with points or wallet balance does not earn points.
• Guest checkout earns points only after the customer verifies their email.
• Changes to earning rules apply to new orders only; existing balances are not changed.

Review these rules when configuring your program so you understand how points are handled.

7. Save Your Changes

Before finishing:

1. Review the earning criteria.
2. Check the redemption settings.
3. Review the customer preview.
4. Set the Live on your store toggle as required.
5. Click Save Changes.

Changes apply to new orders after saving.

Quick Checklist

• Enable or disable the loyalty program as required.
• Set the points name, plural name, and icon.
• Configure the earning rate and eligible order types.
• Review eligible payment methods and bonus options.
• Set the minimum order value and points expiry.
• Configure points redemption or reward tiers.
• Preview the Rewards page and Checkout.
• Save your changes.

Updated on: 16/10/2026