How to Set Up Cookie Consent

Overview

Cookie Consent allows you to display a cookie consent banner on your storefront for first-time visitors. The banner provides options to manage cookie preferences, reject non-essential cookies, or accept all cookies.
Before enabling the cookie banner, you must activate the Privacy Policy page in your Web Content settings.

How to Enable Cookie Consent

Follow these steps to enable the cookie consent banner on your storefront.

1. Navigate to Settings → Cookie Consent.

   
   

   
   

   
   

2. Before enabling the banner, activate your Privacy Policy page:
3. • Go to Settings → Integrations → Web Content.
   • Locate the Privacy Policy page under Footer Pages.
   • Enable the toggle for the Privacy Policy page.
   • Add the required privacy policy content and save your changes.
3. Return to Settings → Cookie Consent.
4. Enable the Show cookie banner toggle.
5. Review the preview to see how the banner will appear on your storefront.
6. Click Save to apply your settings.

Understanding the Cookie Banner Options

The cookie consent banner displays the following options to storefront visitors:

• Manage: Allows visitors to manage their cookie preferences.
• Reject Non-Essential: Allows visitors to reject non-essential cookies.
• Accept All: Allows visitors to accept all cookies.

The banner also includes a link to your Privacy Policy page so visitors can review your privacy information.

How to Verify Cookie Consent

After saving your settings:

1. Open your storefront.
2. Check whether the cookie consent banner appears for a first-time visitor.
3. Verify that the Privacy Policy link opens the correct page.
4. Check that the Manage, Reject Non-Essential, and Accept All options are displayed.

Troubleshooting Cookie Consent

The cookie banner cannot be enabled

1. Navigate to Settings → Integrations → Web Content.
2. Locate the Privacy Policy page.
3. Confirm that the page is enabled.
4. Return to Cookie Consent settings and try enabling the banner again.

The cookie banner is not appearing on the storefront

1. Navigate to Settings → Cookie Consent.
2. Confirm that Show cookie banner is enabled.
3. Click Save if you have made any changes.
4. Refresh the storefront and check again.

The Privacy Policy link is not working correctly

1. Navigate to Settings → Integrations → Web Content.
2. Edit the Privacy Policy page.
3. Verify that the page contains the correct content.
4. Save your changes and check the link on your storefront again.

Frequently Asked Questions

1. Why must I enable the Privacy Policy page first?

The Privacy Policy page is a prerequisite for enabling the cookie consent banner.

2. Can visitors reject non-essential cookies?

Yes. Visitors can select Reject Non-Essential on the banner.

3. Can visitors manage their cookie preferences?

Yes. The Manage option allows visitors to manage their cookie preferences.

4. When will visitors see the cookie banner?

The banner is designed to appear for first-time storefront visitors. Its display may depend on the visitor's existing cookie consent or browser state.

Updated on: 13/10/2026