> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.ressto.co/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Understanding the Orders Page

# Understanding the Orders Page

## Overview

The **Orders** page is where you view and manage every order your restaurant receives — past, present, and scheduled. It shows all order details in one list and gives you tools to filter, search, and take action on orders.

## How to Get There

In the left sidebar of your restaurant dashboard, click **Orders**.


![](https://storage.crisp.chat/users/helpdesk/website/-/f/e/c/2/fec2bb2c3e13f800/screenshot-2026-06-27-at-11092_1qes9ok.png)

## Page Layout

### Live Indicator

At the top of the page, a green **Live** dot confirms that the orders page is updating in real time. New orders will appear automatically without needing to refresh.

### Status Filter Tabs

Use the tabs across the top to filter orders by their current status:

* **All** — Shows every order regardless of status
* **New** — Orders that have just come in and are waiting to be accepted
* **Scheduled** — Orders placed in advance for a future time
* **In Kitchen** — Orders currently being prepared
* **Ready** — Orders that are prepared and waiting for pickup or collection
* **Completed** — Orders that have been fulfilled
* **Cancelled** — Orders that were cancelled
* **Abandoned** — Orders that were started by a customer but never completed

### Filters and Search

* **Date range dropdown** — Filter by Today, Last 7 Days, Last 30 Days, or a custom date range
* **Service type dropdown** — Filter by All Service Types, Delivery, Takeaway, or Dine-in
* **Search bar** — Search by order number (e.g. #ORD-00038) or customer name

### Order List Columns

Each row in the order list shows:

| Column | What It Shows |
| ---- |
| **Order #** | Unique order reference number |
| **Customer** | Customer name or "Walk-in" for in-person orders |
| **Service** | Service type badge — Delivery, Takeaway, or Dine-in |
| **Total** | Order value |
| **Status** | Current order status with a colour indicator |
| **Time** | Date and time the order was placed |
| **Actions** | View (eye icon) and Print (printer icon) buttons |

### Top Action Buttons

* **Kitchen View** — Opens a simplified view designed for kitchen staff to track orders
* **Export CSV** — Downloads all filtered orders as a spreadsheet file
* **Test Order** — Places a test order to check that your ordering flow works correctly. Choose from Delivery, Takeaway, or Dine-in test types