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# How to View and Manage an Order

# How to View and Manage an Order

## Overview

When you receive an order, you can open it to see the full details — what was ordered, the customer's information, payment, and the current order timeline. From this page you can also mark the order as ready, cancel it, or print the receipt.

## How to Open an Order

1. Go to **Orders** in the left sidebar.
2. Find the order you want to view and click the **eye icon** in the Actions column, or click anywhere on the order row.


![](https://storage.crisp.chat/users/helpdesk/website/-/f/e/c/2/fec2bb2c3e13f800/screenshot-2026-06-27-at-11092_1283zd2.png)

## What You'll See on the Order Detail Page

### Order Items

A list of everything the customer ordered, including item names, quantity, unit price, and total per item.

### Order Summary

A breakdown of the full order cost:

* **Subtotal** — Total of all items before fees
* **Packaging charges** — Any per-item packaging fees
* **Delivery Fee** — Delivery charge if applicable
* **Tax** — Any tax applied to the order
* **Total** — The final amount charged

### Customer

The customer's name, phone number, and email address. For walk-in orders, these fields will show a dash.

### Payment

Shows the payment amount, payment method (e.g. **via cash**, **via card**), and the transaction ID if paid online.

### Order Timeline

A step-by-step log on the right side showing when each status was reached:

* Order Placed
* In Kitchen
* Ready
* Completed (or Cancelled)


![](https://storage.crisp.chat/users/helpdesk/website/-/f/e/c/2/fec2bb2c3e13f800/screenshot-2026-06-27-at-11100_l46c9j.png)

## Actions You Can Take

### Mark Ready

Once the order has been prepared, click **Mark Ready** to update the order status. This notifies the customer that their order is ready for pickup or on its way.

### Cancel Order

Click **Cancel Order** to cancel the order. A cancellation notification will be sent to the customer automatically.

### Print Receipt

Click **Print Receipt** to print a physical receipt for the order.

### Edit Preparation Time

On the Orders list page, click the **three-dot menu ( ⋮ )** next to an order to edit the estimated preparation time. Choose from preset options (10, 15, 20, 30, 45, or 60 minutes) or enter a custom time. The customer's estimated ready time will update automatically.


![](https://storage.crisp.chat/users/helpdesk/website/-/f/e/c/2/fec2bb2c3e13f800/screenshot-2026-06-27-at-11094_e8d5pl.png)