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# How to Update Order Statuses

# How to Update Order Statuses

## Overview

The Orders dashboard allows you to track an order as it progresses through the ordering and fulfilment process. You can review its current status and use the available actions to update it when appropriate.

## Where to Find It

1. Log in to your restaurant dashboard.
2. Click **Orders** in the left sidebar.
3. Find the order you want to update.


![](https://storage.crisp.chat/users/helpdesk/website/-/f/e/c/2/fec2bb2c3e13f800/screenshot-2026-10-15-at-10019_a16qeu.png =900x700)

## Understanding Order Statuses

The Orders page includes the following status filters:

* **New** — Newly received orders.
* **Scheduled** — Orders placed for a future time.
* **In Kitchen** — Orders being prepared.
* **Ready** — Orders marked as ready.
* **Completed** — Orders that have been fulfilled.
* **Cancelled** — Orders that have been cancelled.
* **Payment Pending** — Orders with pending payment status.

The status displayed beside an order indicates its current state. Select a status tab to view orders in that category.

## How to Update an Order Status

1. Open the **Orders** page.
2. Locate the relevant order.
3. Review the current status shown in the order list.
4. Depending on the order's status, use the available action to update it.
You can open the order using the **eye icon** to view its details and check the current status.

## Mark an Order as Ready


![](https://storage.crisp.chat/users/helpdesk/website/-/f/e/c/2/fec2bb2c3e13f800/screenshot-2026-10-15-at-10353_mtdp0o.png =400x400)


For an order that is ready, the dashboard provides a **Mark as Ready** action in the order's three-dot menu.

1. Locate the order in the Orders list.
2. Click the **three-dot menu (⋮)** in the Actions column.
3. Select **Mark as Ready**, if available.
4. Check the order's status after the update.

The order may also appear in Kitchen View under the **Ready** column.

## View the Order Timeline


![](https://storage.crisp.chat/users/helpdesk/website/-/f/e/c/2/fec2bb2c3e13f800/screenshot-2026-10-15-at-10345_1d6zbgz.png =900x100)

![](https://storage.crisp.chat/users/helpdesk/website/-/f/e/c/2/fec2bb2c3e13f800/screenshot-2026-10-15-at-10304_1gjthn.png =900x700)


To review an order's progress:

1. Open the order using the **eye icon**.
2. Locate the **Order Timeline** section.
3. Review the recorded stages and their timestamps.

The timeline can show stages such as Order Placed, In Kitchen, Ready, and Completed.

## Important Notes

* Available actions depend on the order's current status.
* The **Mark as Ready** option appears in the three-dot menu when available.
* The order timeline helps you review recorded status changes.
* Do not assume that every status can be selected manually; use the actions displayed for that order.
* If an order cannot be updated, check its current status and available actions.

## Quick Checklist

* Opened the Orders page.
* Located the correct order.
* Checked its current status.
* Used the relevant available action.
* Verified the updated status.
* Reviewed the order timeline if needed.