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# How to Troubleshoot the Marketing Consent Checkbox

# How to Troubleshoot the Marketing Consent Checkbox

## Overview

Ressto provides a **Marketing consent checkbox** setting that allows customers to opt in to receiving marketing emails during guest checkout. If the option is disabled or cannot be activated, first check whether the Privacy Policy page has been activated.

## Where to Find It

Navigate to **Ressto Admin Dashboard → Settings → Customer Sign-in**.


![](https://storage.crisp.chat/users/helpdesk/website/-/f/e/c/2/fec2bb2c3e13f800/screenshot-2026-10-23-at-54723_fzujdh.png =900xauto)

## Troubleshooting Steps

### 1. Check the Marketing Consent Setting

![](https://storage.crisp.chat/users/helpdesk/website/-/f/e/c/2/fec2bb2c3e13f800/screenshot-2026-10-13-at-11371_5ulk1i.png =900x500)

1. Open **Settings → Customer Sign-in**.
2. Scroll to the **Marketing consent checkbox** section under Guest checkout cart fields.


   ![](https://storage.crisp.chat/users/helpdesk/website/-/f/e/c/2/fec2bb2c3e13f800/screenshot-2026-10-13-at-12275_ga4um8.png =900x200)

3. Check the status of the toggle.

If the toggle is disabled and the page displays the message **“Activate your Privacy Policy page to enable this,”** continue to the next step.

### 2. Activate the Privacy Policy Page

1. Open the Privacy Policy page settings using the available navigation in your Ressto dashboard.
2. Configure and activate the Privacy Policy page.
3. Return to **Settings → Customer Sign-in**.

### 3. Enable Marketing Consent

1. Locate the **Marketing consent checkbox** section again.
2. Enable the toggle.
3. Click **Save changes**.

### 4. Verify the Storefront

1. Open the customer-facing storefront.
2. Proceed to the guest checkout flow.
3. Check whether the marketing consent checkbox appears as expected.

## Important Notes

* The Privacy Policy page must be activated before the marketing consent checkbox can be enabled.
* The checkbox allows customers to opt in to marketing emails.
* Customers who leave the checkbox unchecked are not emailed marketing communications through this consent feature.
* Do not treat marketing consent as a mandatory checkout field.

## If the Issue Continues

If the checkbox remains disabled after activating the Privacy Policy page, contact Ressto support or your internal technical team. Include a screenshot of the setting and the message displayed.

## Quick Checklist

* Opened **Settings → Customer Sign-in**.
* Checked the Marketing consent checkbox setting.
* Activated the Privacy Policy page.
* Enabled the Marketing consent checkbox.
* Clicked **Save changes**.
* Verified the checkbox on the storefront.