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# How to Troubleshoot Login and Checkout Field Issues

# How to Troubleshoot Login and Checkout Field Issues

## Overview

If a login or checkout field is missing, displayed incorrectly, or not behaving as expected, review the settings on the **Login options** page. Ressto provides separate controls for account signup fields and guest checkout cart fields.

## Where to Find It

Navigate to **Ressto Admin Dashboard → Settings → Customer Sign-in**.


![](https://storage.crisp.chat/users/helpdesk/website/-/f/e/c/2/fec2bb2c3e13f800/screencapture-app-ressto-co-se_1s8608.png =900xauto)

## Troubleshooting Steps

### 1. Check the Login Mode

1. Locate the **Login mode** dropdown.
2. Review the selected option:
   * **Guest + Email login**
   * **Guest only — no email login**
   * **Email login only — no guest**


![](https://storage.crisp.chat/users/helpdesk/website/-/f/e/c/2/fec2bb2c3e13f800/screenshot-2026-10-13-at-11372_1kxkgiw.png =900x700)

3. Confirm that the selected mode matches the intended customer sign-in experience.

### 2. Check Login Fields


Under **Login fields**, review the available settings.

* **Email:** Email is always required for account-based login.
* **Phone:** Use the **Show** toggle to control whether the phone input appears on the signup page. Use **Required** to make it mandatory.

Check these settings if a phone field is missing or customers are not being asked for the expected information during signup.

### 3. Check Guest Checkout Cart Fields

Under **Guest checkout cart fields**, review the settings for:

* Name
* Email
* Phone

For each field, where the controls are available:

* **Show:** Determines whether the field appears in the guest checkout cart.
* **Required:** Determines whether customers must provide the information.
* **Label shown in cart:** Controls the field label displayed to customers.

If a field is missing, check whether its **Show** toggle is enabled.

If a field should be mandatory, check that **Required** is enabled and that the field is also displayed.

### 4. Check the Field Label

If a field appears with an unexpected label:

1. Locate the relevant field under **Guest checkout cart fields**.
2. Review the **Label shown in cart** input.
3. Update the label if necessary.
4. Click **Save changes**.

### 5. Save and Test Your Settings

1. Review the login mode and field settings.
2. Click **Save changes**.
3. Open the customer-facing ordering flow.
4. Check the signup or guest checkout page, depending on the setting you changed.

## If the Issue Continues

If the field still does not behave as expected after checking and saving the settings, contact Ressto support or your internal technical team.

Provide the affected field name, the selected login mode, the relevant Show and Required settings, and a screenshot of the issue.

## Important Notes

* **Login fields** and **Guest checkout cart fields** control different parts of the customer experience.
* A field hidden using the Show toggle may not be available for customers to complete.
* The Required toggle should be reviewed alongside field visibility.
* Test the relevant customer-facing flow after saving changes.

## Quick Checklist

* Checked the selected login mode.
* Reviewed the Login fields section.
* Reviewed the Guest checkout cart fields section.
* Checked Show and Required toggles.
* Verified the field label.
* Clicked **Save changes**.
* Tested the customer-facing flow.