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# How to Test Push Notifications

# How to Test Push Notifications

## Overview

The Developer settings provide a tool to test push notifications on registered devices. This helps you verify whether a device can receive push notifications.

## How to Send a Test Push Notification


![](https://storage.crisp.chat/users/helpdesk/website/-/f/e/c/2/fec2bb2c3e13f800/screenshot-2026-10-13-at-71558_1xw1h0k.png =900x700)

Follow these steps to send a test notification:

1. Navigate to **Settings → Developer**.
2. Locate the **Test push notification** section.
3. Open the **Device** dropdown.
4. Select the registered device you want to test.
5. Click **Send test notification**.
6. Check the selected device to see whether the notification arrives.

A confirmation message will appear stating **“Test sent”** when the test notification has been triggered.

## How to Verify the Test Notification

After sending the test notification:

1. Check the selected device.
2. Wait briefly for the notification to arrive.
3. Confirm whether the notification is received.

If the notification arrives, the device is responding to the test push notification.

## Troubleshooting Push Notifications

### The device is not listed

1. Open **Settings → Developer**.
2. Open the **Device** dropdown.
3. Check whether the required device is listed.
4. If the device is missing, confirm that it has registered for push notifications before testing again.

### The test notification was sent but not received

1. Confirm that you selected the correct device.
2. Check the device's internet connection.
3. Verify that notifications are allowed for the relevant application or browser in the device settings.
4. Check whether the device is online and try sending the test notification again.

### The test notification is delayed

1. Check the device's internet connection.
2. Confirm that notifications are enabled on the device.
3. Wait briefly and check again.
4. If the notification still does not arrive, retry the test or contact support.

## Frequently Asked Questions

### 1. What is the purpose of a test push notification?
It helps you check whether a registered device can receive push notifications.

### 2. Does “Test sent” mean the device received the notification?
No. It confirms that the test was sent or triggered, but you should check the selected device to verify receipt.

### 3. Can I test a specific registered device?
Yes. Select the required device from the **Device** dropdown before sending the test notification.

### 4. What should I do if the notification does not arrive?
Check the device's internet connection, notification permissions, and registration status, then try sending the test again.