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# How to Set Up and Use the Order-Taking App

# How to Set Up and Use the Order-Taking App

## Overview

The Order-Taking App allows restaurant staff, including waiters and cashiers, to take customer orders using a phone or tablet. Orders submitted through the app are sent directly to the restaurant's kitchen and Orders section.

The app supports dine-in, takeaway, and phone orders.

## How to Access the Order-Taking App


![](https://storage.crisp.chat/users/helpdesk/website/-/f/e/c/2/fec2bb2c3e13f800/screenshot-2026-10-22-at-20206_giailj.png =900x700)

1. Log in to your restaurant dashboard.
2. Navigate to **Grow → Publishing**.
3. Scroll down to the **Staff & kitchen** section.
4. Locate the **Order-taking app** card.
5. Click **Get the app**.

The panel displays options for downloading or opening the app through the Apple App Store and Google Play.

## How to Install the App


![](https://storage.crisp.chat/users/helpdesk/website/-/f/e/c/2/fec2bb2c3e13f800/screenshot-2026-10-22-at-20216_rthkl2.png =900x700)

### On iPhone or iPad

1. Open the Order-Taking App panel.
2. Locate the **App Store** option.
3. Scan the displayed QR code or click **Open** to access the app listing.
4. Install the app on your device.

### On Android

1. Open the Order-Taking App panel.
2. Locate the **Google Play** option.
3. Scan the displayed QR code or click **Open** to access the app listing.
4. Install the app on your device.

## How to Log In

1. Open the installed Order-Taking App.
2. Log in using your restaurant email.
3. Each staff member selects their name and enters their assigned PIN.
4. Once logged in, staff can begin taking customer orders.

The dashboard notes that staff members and their PINs can be managed in **Team Settings**.

## How to Take Orders

Staff can use the app to take the following types of orders:

* **Dine-in:** Enter orders for customers dining at the restaurant.
* **Takeaway:** Enter orders for customers collecting their food.
* **Phone orders:** Record orders received over the phone.

After an order is submitted, it is sent to the kitchen and appears in the Orders section for processing.

## Staff Management

Before staff begin using the app, make sure each team member has the appropriate access details.

1. Open the restaurant's team settings.
2. Review the available staff accounts.
3. Manage staff names and PINs as required.
4. Ensure each staff member knows which account or name to select when logging in.

Only share PINs with the staff members who need them.

## Verify the Setup

After installation and login:

1. Confirm that the correct restaurant account is displayed.
2. Check that the staff member can access the app.
3. Submit an appropriate test order if your workflow allows it.
4. Verify that the order appears in the restaurant's Orders section and reaches the kitchen.

## Important Notes

* The app is intended for restaurant staff, including waiters and cashiers.
* The screenshot identifies iOS and Android as supported platforms.
* Each staff member selects a name and uses a PIN to access the app.
* Keep staff login details secure and update them when staff access changes.

## Summary

The Order-Taking App helps restaurant teams record dine-in, takeaway, and phone orders from a phone or tablet. Install the app, log in using your restaurant email, select the staff member, and enter the assigned PIN to start taking orders.