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# How to Manage Delivery Zones

# How to Manage Delivery Zones

|| Delivery Zones allow you to define the areas where your restaurant provides delivery. Each zone can have its own delivery radius or service area, minimum order value, estimated delivery time, and delivery charges.

## Where to Find It

**Settings → Delivery → Delivery Zone**


![](https://storage.crisp.chat/users/helpdesk/website/-/f/e/c/2/fec2bb2c3e13f800/screenshot-2026-10-10-at-81740_187pcrr.png =900x700)

![](https://storage.crisp.chat/users/helpdesk/website/-/f/e/c/2/fec2bb2c3e13f800/screenshot-2026-10-10-at-81526_12b4deb.png =900x700)

## How to Create a Delivery Zone

1. Go to **Settings** and select **Delivery**.
2. Open the **Delivery Zone** tab.
3. Click **+ Add Delivery Zone**.
4. Configure the zone settings described below.
5. Set the service area on the map.
6. Click **Save changes** to save your delivery zone.

## 1. Configure Basic Zone Details

* **Zone Name:** Enter a name to identify the delivery zone.
* **Zone Status:** Enable or disable the zone using the Active toggle.
* **Zone Colour:** Select a colour for the zone. This colour appears on the website and storefront map.
* **Service Area:** Choose the method used to define your delivery area.

### Service Area and Radius

Select **Radius — circle around a point** to define a circular delivery area.

1. Search for an address on the map or locate the required point.
2. Enter the radius.
3. Select the unit: **mi** (miles) or **km** (kilometres).
4. Review the shaded area on the map.

Example: Set a radius of **21 km** to define a circular delivery area around the selected point.

## 2. Set Minimum Order Value and Delivery Time

* **Minimum order value (₹):** Set the minimum cart value required for delivery.
* **Estimated delivery time (minutes):** Enter the estimated delivery travel time shown to customers. This field is required.

Example:

* Minimum order value: ₹199
* Estimated delivery time: 18 minutes

Customers must meet the configured minimum order value to qualify for delivery in that zone.

## 3. Configure Delivery Charges

Under **Delivery charges**, choose how the delivery fee will be calculated using **Delivery Charge Based On**.


![](https://storage.crisp.chat/users/helpdesk/website/-/f/e/c/2/fec2bb2c3e13f800/screenshot-2026-10-10-at-81557_1xgo2hs.png =500x500)

### Flat Fee for All Orders

Charge the same delivery fee for every eligible order in the zone.

1. Select **Flat fee for all orders**.
2. Enter the **Flat delivery fee (₹)**.

Example: Set the delivery fee to ₹50 for all orders in the zone.

### Delivery Distance (Km)

Calculate delivery charges according to the delivery distance.


![](https://storage.crisp.chat/users/helpdesk/website/-/f/e/c/2/fec2bb2c3e13f800/screenshot-2026-10-10-at-81628_1cxr2tx.png =500x500)

1. Select **Delivery Distance (Km)**.
2. Configure the delivery charge ranges using:
   * **From (Km):** Starting distance for the range.
   * **To (Km):** Ending distance for the range.
   * **Fee (₹):** Delivery charge for that range.
3. Click **+ Add range** to create additional distance ranges.
4. Leave the final range's **To (Km)** field blank to apply its fee to all distances beyond its starting point.

Example:

| From (Km) | To (Km) | Fee |
| ---- | ---- | ---- |
| 0 | 5 | ₹30 |
| 5 | 10 | ₹50 |
| 10 | Blank | ₹70 |

### Order Value (₹)

Select **Order Value (₹)** to calculate delivery charges based on the customer's order value. Configure the applicable order-value ranges and their fees.

## 4. Save Your Delivery Zone

After configuring the zone details, service area, minimum order value, estimated delivery time, and delivery charges, click **Save changes**.

Your configured zone will appear in the Delivery Zone list, where you can review its details and use **Edit zone** or **Delete**as needed.

## Important Notes

* Enable the **Active** toggle if the zone should be available for delivery.
* Check the shaded area on the map to ensure the service area is correct.
* Configure delivery charges according to your preferred pricing method.
* Each delivery zone can have its own minimum order value, estimated delivery time, and delivery charges.