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# How to Manage All Delivery Settings

# How to Manage All Delivery Settings

|| Manage your restaurant's delivery service from one place. You can configure delivery hours, scheduling, preparation time, delivery zones, delivery charges, tips, and customer address fields.

## Where to Find It

**Settings → Delivery**

The Delivery section contains the following settings:

1. Delivery Hours
2. Scheduling
3. Time & Charges
4. Delivery Zone
5. Tips
6. Address Fields

## 1. Manage Delivery Hours

Delivery Hours define when your restaurant accepts delivery orders.


![](https://storage.crisp.chat/users/helpdesk/website/-/f/e/c/2/fec2bb2c3e13f800/screenshot-2026-10-10-at-75434_12yop2p.png =900x700)

**How to configure:**

1. Go to **Settings → Delivery → Delivery Hours**.
2. Enable **Set different operating hours for Delivery service**.
3. Configure each day from Monday to Sunday.
4. Use **Open** to enable or disable delivery for a day.
5. Enable **24 Hours** if delivery is available all day.
6. Set the opening and closing times.
7. Click **+ Add slot** to configure multiple delivery periods in one day.
8. Click **Save Changes** to save your hours.

**Example:**

* Lunch: 10:00 AM–2:00 PM
* Dinner: 5:00 PM–10:00 PM

If separate delivery hours are not enabled, the system uses the default business hours configured in the Restaurant Profile.

## 2. Manage Delivery Scheduling

Scheduling allows customers to choose a future delivery date and time.

Go to **Settings → Delivery → Scheduling**.


![](https://storage.crisp.chat/users/helpdesk/website/-/f/e/c/2/fec2bb2c3e13f800/screenshot-2026-10-10-at-80304_8hjksz.png =900x700)

### Schedule Advance Orders

Enable this option to allow customers to schedule delivery orders in advance.

### Minimum Time in Advance

Set how soon customers can schedule an order. Select the required unit:

* Minutes
* Hours
* Days

Example: 30 minutes means customers must schedule at least 30 minutes in advance.

### Maximum Time in Advance

Set how far ahead customers can schedule an order, up to **30 days**.

Example: 7 days allows scheduling up to one week ahead.

### Time Gap Between Slots

Choose the interval between available time slots:

* 30 minutes
* 1 hour
* 2 hours
* 3 hours
* 4 hours

### First Order Offset (Minutes)

Set how many minutes after the delivery opening time the first scheduled slot should begin.

Example: If delivery starts at 10:00 AM and the offset is 15 minutes, the first slot can begin at 10:15 AM.

### Show Slot as a Range

Enable this option to show customers a time range, such as 10:00–10:30 AM, instead of only the start time.

### Allow Only Scheduled Orders

Enable this option if customers must schedule their delivery orders instead of placing immediate orders.

Click **Save Scheduling** after configuring these options.

### Maximum Orders per Slot

Set the maximum number of orders accepted in each time slot.

Example: A limit of 5 allows up to five orders per slot. Enter 0 if you want unlimited orders per slot.

Click **Save** to apply this limit.

## 3. Manage Delivery Preparation Time

Preparation time defines the default time needed by the kitchen to prepare delivery orders.

**Where to find it:** Settings → Delivery → Time & Charges.


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1. Open the **Time & Charges** tab.
2. Enter the required value in **Default Preparation time (minutes)**.
3. Configure the minimum order value if the field is available in this section.
4. Click **Save charges**.

**Example:** Set the default preparation time to 20 minutes if your kitchen generally needs 20 minutes to prepare an order.

Preparation time is different from estimated delivery time, which is configured separately for each delivery zone.

## 4. Create and Manage Delivery Zones

Delivery Zones define the areas where your restaurant offers delivery. Each zone can have its own service area, minimum order value, estimated delivery time, and delivery charges.

**Where to find it:** Settings → Delivery → Delivery Zone.


![](https://storage.crisp.chat/users/helpdesk/website/-/f/e/c/2/fec2bb2c3e13f800/screenshot-2026-10-10-at-81740_qy33py.png =900x700)

![](https://storage.crisp.chat/users/helpdesk/website/-/f/e/c/2/fec2bb2c3e13f800/screenshot-2026-10-10-at-81526_1etd6px.png =900x700)

### Create a Delivery Zone

1. Click **+ Add Delivery Zone**.
2. Enter the zone name.
3. Configure the zone's active status and colour.
4. Define the service area using the map and radius settings.
5. Enter the minimum order value.
6. Enter the estimated delivery time in minutes.
7. Configure delivery charges.
8. Click **Save changes**.

### Configure the Service Area

Select **Radius — circle around a point** to create a circular delivery area.

* Search for an address or locate the point on the map.
* Enter the radius.
* Select kilometres (km) or miles (mi).
* Review the shaded service area.

### Minimum Order Value

Set the minimum cart value required for delivery in the zone.

Example: If the minimum order value is ₹199, customers must meet that amount to qualify for delivery.

### Estimated Delivery Time

Enter the estimated delivery travel time for that zone.

Example: Set 30 minutes for a zone with an estimated delivery travel time of 30 minutes.

### Activate, Edit, or Delete a Zone

* **Active toggle:** Enable or disable the zone.
* **Edit zone:** Update the service area, minimum order value, estimated delivery time, or delivery charges.
* **Delete:** Remove a zone you no longer need.

Disable a zone if you only want to stop serving the area temporarily.

## 5. Configure Delivery Charges


![](https://storage.crisp.chat/users/helpdesk/website/-/f/e/c/2/fec2bb2c3e13f800/screenshot-2026-10-10-at-81557_ualwmk.png =500x500)

![](https://storage.crisp.chat/users/helpdesk/website/-/f/e/c/2/fec2bb2c3e13f800/screenshot-2026-10-10-at-81628_1pj2hwm.png =500x500)

Under **Delivery charges**, select the method that suits your restaurant.

### Flat Fee for All Orders

Charge the same delivery fee for every eligible order in the zone.

Example: Set a flat delivery fee of ₹50.

### Delivery Distance (Km)

Set delivery fees according to distance ranges.

Example:

| From (Km) | To (Km) | Fee |
| ---- | ---- | ---- |
| 0 | 5 | ₹30 |
| 5 | 10 | ₹50 |
| 10 | Blank | ₹70 |

Use **+ Add range** to add more ranges. Leave the final range's **To (Km)** field blank to apply its fee to distances beyond the starting distance.

### Order Value (₹)

Set delivery fees based on the customer's order value.

Example:

| Order Value | Delivery Fee |
| ---- | ---- |
| ₹0–₹499 | ₹60 |
| ₹500–₹999 | ₹40 |
| ₹1,000 and above | ₹0 |

These examples are illustrative. Configure the ranges and fees according to your pricing policy.

Click **Save changes** to save your delivery zone and charge settings.

## 6. Manage Delivery Tips

Delivery Tips allow customers to add a tip when placing an order through the storefront.

**Where to find it:** Settings → Delivery → Tips.


![](https://storage.crisp.chat/users/helpdesk/website/-/f/e/c/2/fec2bb2c3e13f800/screenshot-2026-10-10-at-84457_9lcz69.png =900x700)

### Add Tip Presets

1. Enter an amount under **Add a preset**.
2. Click **+ Add** or press Enter.
3. Repeat to add other presets.

You can configure up to 10 presets, with a maximum of ₹10,000 per preset.

### Select Tip Type

Choose one of the following:

* **Fixed amount:** Offer amounts such as ₹10, ₹20, or ₹30.
* **Percentage of order:** Offer percentages calculated from the order value.

### Set a Default Tip

Enable the **Default** toggle beside the preset you want preselected at checkout.

### Remove a Preset

Click the **X** beside a preset to remove it.

Click **Save changes** to apply your tip settings.

Customers can select an available preset or enter a custom tip. If no tip presets are configured, the tip section is hidden from the storefront.

## 7. Manage Delivery Address Fields

Control which address details customers must provide when adding or editing a delivery address.

**Where to find it:** Settings → Delivery → Address Fields.


![](https://storage.crisp.chat/users/helpdesk/website/-/f/e/c/2/fec2bb2c3e13f800/screenshot-2026-10-10-at-84802_1plngmj.png =900x700)

The available fields include:

* House / Flat, building, street
* Area / Landmark
* City
* Postal code
* Delivery instructions

### Show and Required Settings

Each field has two toggles:

* **Show:** Enable to display the field on the storefront; disable to hide it.
* **Required:** Enable to make the field mandatory; disable to make it optional.

You can also customise the names of the first two fields by entering your preferred labels.

### Example

You can make the street address, city, and postal code mandatory while keeping the area/landmark and delivery instructions optional.

After configuring the fields, click **Save changes**.

## 8. How Delivery Settings Work Together

These settings control different parts of the delivery process:

| Setting | Purpose |
| ---- | ---- |
| Delivery Hours | Defines when delivery service is available |
| Scheduling | Controls advance booking limits and time slots |
| Preparation Time | Sets the default kitchen preparation duration |
| Delivery Zones | Defines the areas your restaurant serves |
| Minimum Order Value | Sets the minimum cart value for delivery |
| Delivery Charges | Determines the applicable delivery fee |
| Estimated Delivery Time | Provides the estimated delivery travel time for a zone |
| Delivery Tips | Lets customers add a tip at checkout |
| Address Fields | Controls the address details customers provide |

## Final Checklist

Before accepting delivery orders, review the following:

* Delivery hours are configured and saved.
* Scheduling settings and maximum orders per slot are configured as required.
* Default preparation time is set.
* Delivery zones are active and the service areas are correct.
* Minimum order values and delivery charges are configured.
* Estimated delivery times are set for each zone.
* Tip presets and default tips are configured if required.
* Address fields are configured and saved.
* The storefront has been checked to confirm the expected customer experience.

||| Important: Save each section using its own save button. Delivery Hours, Scheduling, Time & Charges, Delivery Zones, Tips, and Address Fields have separate settings.