> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.ressto.co/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to Configure Operations Settings

# How to Configure Operations Settings

## Overview

The **Operations** settings let you control how your restaurant handles orders automatically — including what happens when an order isn't accepted in time, the sound alert played when new orders arrive, and the tip options shown to customers at checkout.

## How to Get There

1. In the left sidebar, click **Settings**.
2. Click **Operations**.


![](https://storage.crisp.chat/users/helpdesk/website/-/f/e/c/2/fec2bb2c3e13f800/screenshot-2026-06-27-at-11220_phyxu7.png)

## Auto Action on Cash Orders

When a cash order comes in, you have a set window of time to accept it manually. If no one accepts it in time, Ressto can either cancel the order or accept it automatically on your behalf.

1. Toggle **Auto Action on Cash Orders** on to enable this feature.
2. Choose what should happen when the time runs out:
    * **Auto-cancel order** — The order is cancelled and the customer receives a cancellation email. This is the customer-protection mode.
    * **Auto-accept order** — The order is automatically accepted and pushed to the kitchen, so nothing stalls even if staff are busy. This is the kitchen-flow mode.
3. Select how long the restaurant has to manually accept the order before the auto-action kicks in: **1 min**, **3 min**, **5 min**, **10 min**, **15 min**, **20 min**, **30 min**, **45 min**, or **60 min**.

|| Note: This setting applies to cash orders only. Online-paid orders are never auto-accepted by this rule.

## Order Alert Sound

Choose the sound that plays on your dashboard and on the Order Taking mobile app when a new order arrives.
Click the play button next to each option to preview it, then select the one you prefer:
* **Classic ping**
* **Pager beeps**
* **Tick tack**
* **Tring**
Your selection is saved automatically.


![](https://storage.crisp.chat/users/helpdesk/website/-/f/e/c/2/fec2bb2c3e13f800/screenshot-2026-06-27-at-11221_15hwnss.png)

## Restaurant Tip Presets

Suggest tip amounts to customers at the checkout screen. You can set different tip suggestions for each service type (Delivery, Takeaway, Dine-in).
1. Enter your suggested tip percentages or amounts for each service type.
2. Customers will see these as quick-tap options at checkout, along with the option to enter a custom amount.
3. Leave the fields empty to hide the tip section entirely from customers.
Click **Save Changes** at the bottom of the page when done.


![](https://storage.crisp.chat/users/helpdesk/website/-/f/e/c/2/fec2bb2c3e13f800/screenshot-2026-06-27-at-11221_atcz8k.png)