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# How to Configure Automatic Actions for Cash Orders

# How to Configure Automatic Actions for Cash Orders

## Overview

The **Auto Action on Cash Orders** setting determines what happens when a cash order is not manually accepted by the restaurant within the configured time.

You can choose to automatically cancel the order or automatically accept it when the response time expires.

## Where to Find It

Navigate to **Settings → Order Handling → Auto Actions**.


![](https://storage.crisp.chat/users/helpdesk/website/-/f/e/c/2/fec2bb2c3e13f800/screencapture-app-ressto-co-se_b170na.png =900xauto)

## Steps to Configure Automatic Actions

### 1. Enable Auto Action on Cash Orders

1. Open **Settings → Order Handling**
2. Select the **Auto Actions** tab.
3. Locate the **Auto Action on Cash Orders** section.
4. Enable the toggle to activate the automatic action.

### 2. Choose What Happens When Time Runs Out

Under **What should happen when the time runs out?**, select one of the following options.

**Auto-cancel order**
* The order is cancelled if it is not manually accepted within the configured time.
* A cancellation email is sent automatically.

**Auto-accept order**

* The order is automatically accepted when the configured time expires.
* The order is pushed to the kitchen so it does not remain waiting if staff are busy.

Choose the option that best matches your order-handling workflow.

### 3. Configure the Response Time

1. Locate **How long can the restaurant take to auto-accept order?**
2. Select the desired duration from the dropdown.
3. Review the selected time before saving.

The settings page shows **45 sec** as an example of the selected duration.

This time limit applies to cash orders only.

### 4. Save Your Changes

1. Review the enabled toggle.
2. Confirm the selected automatic action.
3. Verify the response time.
4. Click **Save** in the Auto Action on Cash Orders section.

## Important Notes

* This setting applies to cash orders only.
* Online-paid orders are never auto-accepted by this rule.
* The selected action takes effect when the configured response time expires without manual acceptance.
* You can disable the automatic action using the section's toggle.
* Review your selection carefully because automatic cancellation and automatic acceptance have different outcomes.

## Quick Checklist

* Opened **Settings → Order Handling → Auto Actions**.
* Enabled Auto Action on Cash Orders.
* Selected Auto-cancel order or Auto-accept order.
* Configured the response time.
* Clicked **Save**.
* Verified the settings are correct.