> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.ressto.co/sitemap.xml
> Use this file to discover available pages before exploring further.
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# How to Cancel a Catering Enquiry in Ressto

# How to Cancel a Catering Enquiry in Ressto

## Overview

Ressto allows you to cancel a catering enquiry from its details panel. The Catering dashboard also includes a **Cancelled**status filter, which helps you locate enquiries that have been cancelled.

## Where to Find It

Navigate to **Ressto Admin Dashboard → Catering**.


![](https://storage.crisp.chat/users/helpdesk/website/-/f/e/c/2/fec2bb2c3e13f800/screenshot-2026-10-12-at-12512_uuih0a.png =900x700)

## Steps to Cancel a Catering Enquiry

1. Open the **Catering** section from the left sidebar.
2. Locate the enquiry you want to cancel.
3. Click the **eye icon** at the end of the enquiry row to open the details panel.
4. Review the enquiry details to ensure you have selected the correct enquiry.
5. Click **Cancel enquiry** at the bottom of the panel.
6. Return to the Catering dashboard and select the **Cancelled** tab to find cancelled enquiries.

## How to Find Cancelled Enquiries


![](https://storage.crisp.chat/users/helpdesk/website/-/f/e/c/2/fec2bb2c3e13f800/screenshot-2026-10-12-at-43233_11els9t.png =900x700)

1. Open the Catering dashboard.
2. Select the **Cancelled** status tab.
3. Review the displayed enquiries.
4. Use the search field to locate a specific enquiry by customer name, email address, or phone number.

## Important Notes

* Selecting the **Cancelled** tab filters the list; it does not cancel an enquiry.
* The **Cancel enquiry** action is available in the enquiry details panel.
* Check the customer and event information before selecting the cancellation action.

## Quick Checklist

* Opened the Catering dashboard.
* Located the correct enquiry.
* Reviewed the enquiry details.
* Clicked **Cancel enquiry**.
* Checked the Cancelled tab if needed.