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# How to Block a Customer IP Address from an Order

# How to Block a Customer IP Address from an Order

## Overview

The order details page includes a **Block IP** option that allows restaurant owners to take action on a customer IP address associated with an order.

## Where to Find It

**Dashboard → Orders → Select an Order → Order Details**

## Steps to Block a Customer IP Address


![](https://storage.crisp.chat/users/helpdesk/website/-/f/e/c/2/fec2bb2c3e13f800/screenshot-2026-10-15-at-10316_18cwbk0.png =700x500)

1. Log in to your restaurant dashboard.
2. Navigate to **Orders**.
3. Find the order associated with the customer.
4. Open the order details by clicking the **View** (eye) icon.
5. Locate the **Block IP** option on the order details page.
6. Click **Block IP** and follow any on-screen instructions to complete the action.

## Important Notes

* Verify that you have opened the correct order before taking action.
* The availability and effect of IP blocking may depend on the platform's implementation.
* Do not assume that blocking an IP address automatically cancels an order or blocks a customer's account.