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# How Customers Are Matched to Delivery Zones

# How Customers Are Matched to Delivery Zones

|| Delivery Zones define the areas your restaurant serves. Each zone can have its own delivery charges, minimum order value, and estimated delivery time.

## How Delivery Zones Work

When a customer enters a delivery address, the system uses the configured delivery zones to determine delivery availability and the applicable zone settings.

## How to Configure a Delivery Zone

1. Go to **Settings → Delivery**.
2. Open the **Delivery Zone** tab.
3. Click **+ Add Delivery Zone** or select **Edit zone** for an existing zone.
4. Enter a zone name.
5. Make sure the zone is set to **Active**.
6. Configure the service area using the available map and radius settings.
7. Set the minimum order value, estimated delivery time, and delivery charges.
8. Click **Save changes**.

## Example

Suppose your restaurant has two delivery zones:

| Setting | Zone A | Zone B |
| ---- | ---- | ---- |
| Service area | Nearby area | Wider area |
| Minimum order value | ₹199 | ₹299 |
| Delivery fee | ₹30 | ₹60 |
| Estimated delivery time | 20 minutes | 40 minutes |

The configured zone determines the delivery conditions that apply to an eligible customer address.

## What If a Customer's Address Is Outside the Delivery Area?

If an address is outside your configured delivery zones, the customer may not be eligible for delivery from your restaurant.

To review your coverage:

1. Open **Settings → Delivery → Delivery Zone**.
2. Select **Edit zone**.
3. Check the shaded service area on the map.
4. Adjust the radius or service area as needed.
5. Click **Save changes**.

## Important Notes

* Keep delivery zones active when you want to offer delivery in those areas.
* Check the map carefully to confirm your intended coverage.
* Review delivery charges and minimum order values for each zone.
* Confirm the storefront's behavior for addresses outside a zone before publishing this article as a definitive troubleshooting guide.